Still love these phones but the inadequate customer support is frustrating. Received the replacement metal blocks on Saturday with no instruction or the allen wrench. The blocks were of good quality so I let this slide and checked out the website for instructions. Watched the video and removed the old blocks from the headband. My problem began when I started installing the new ones. One would assume you use the old screws since new ones were not supplied. Well, it was like drilling for oil to get the screws into the new blocks! I did it but had to soak my hands to alleviate the carpal tunnel that occurred. With that job out of the way I began reinstalling the ear cups. Slid them on the support rods and screwed the retaining bolt in. The right went in without a hitch but the left ended up loosing it's head and is stuck in the retaining rod. Ok....Next step, tightening the star nut and plunger screw on the new blocks. Went well until I discovered the plunger screw on the left block was frozen so the left ear cup will slide off because it has no support.
Email Audeze and received a quick response, however, it was not until today I received the email not to use the old screw to put the blocks on the band. They are sending out the correct screws separately!! Give me a break. How can you send a replacement part out with no screws?? It has taken over 2 hours to finish a job that should have been 15 minutes and my problems are not over. Now I have to wait for a entire replacement headband with the blocks preinstalled. This is the solution Audeze should have taken from the beginning! I realize they are a small operation but at least hire a assistant to take care of these problems in a correct and timely fashion. Rant over! Oh, maybe shipping the new headband with a leather cover would be a nice good will gesture.