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Getting Etymotic hf2s repaired?

post #1 of 4
11/30/10 at 10:59am
Thread Starter 

Hi, I've had a pair of hf2s for the past year or so, but I've recently noticed that the rubber on the cord is splitting. Firstly, will Etymotic accept this as a warranty repair? Secondly, what is their turnaround time?

 

Also, and perhaps most importantly, what should I buy to use while they're off being repaired? I'm sure as hell not going back to the standard Apple ones, not even for a day. I was initially thinking of getting the hf5s, as I can probably live without the remote for a few weeks, but maybe I could get something with a different sound? I'm open to suggestions.

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post #2 of 4
11/30/10 at 12:59pm

Depending on where and how bad the cable split is, you probably buy and cut open a short piece of heat-shrink tubing (Radio Shack) and use a blow drier to melt/seal it over the splitting cable.

 

http://www.radioshack.com/product/index.jsp?productId=2104090&CAWELAID=107592483

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post #3 of 4
11/30/10 at 2:21pm

Was it over a year ago you bought them? If it is then no, they're not in warranty, etymotic have a good service department though, it might be worth shooting them an e-mail on the off chance for something like this, maybe mention that they now come with a two year warranty.

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post #4 of 4
11/30/10 at 5:27pm

Turn around is around 1 week after they have received your package. Their shipping back to you is really fast, was only 2-3days for me to Australia. I had the casing of my hf5 come apart, I think if you can see the actual cord, can get it replaced. Hopefully you get them replaced.

They told me if they do not replace them , you need to pay shipping back to you by yourself.


Edited by Jacky113 - 11/30/10 at 5:28pm
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