Originally Posted by Leywes
What's going on with them? Order status page not found, email has not replied yet.
I made a rush order before the Christmas break, and it has been almost 5 business days after they had received money and impressions.
Does anyone know do I have to queue for a few days to actually enter the building process?
If not, what's the point of paying for a rush build in 5 business days after "payment and ear impressions received"?
Please forgive me for being such an ignorant impatient customer, I really need to get them on schedule.
This is clearly ********, I have received an email from them telling me that they are still waiting for my impressions, which they had already received in December.
I have no idea what's going with this, very disappointing as a first time customer of a high reputation company, especially well known for their "good" customer service.
And I'm going to waste a fews days more to wait for their reply, probably I won't get my monitors before deadline.
If the situation is getting worse, I might as well just simply ask for a refund, and wasted ~$50 for shipping+impressions.