I'm well aware that 1964 did not make this thread, but I was told that they do not and have not made sleeves for the Apple In-Ears (they said that the design of the Apple In-Ears won't allow it) and I was just commenting on the objective proof that they HAVE and CAN produce sleeves for those headphones. I know that they don't guarantee what they can produce. Hell, it says that they will let you know whether or not they can accommodate sleeve requests, that is why I was OK with their response initially. My opinion only changed when I was looking through this thread and saw otherwise.
Also, saying customer service has taken a hit because of some posts on this thread is far from silly. One of the standout things that made me want to go with 1964 was the comments on how great and quick they were with customer service. Early posts on this thread backed that up, but there has been a gradual increase in complaints about their customer service and what I am experiencing is running about on par or worse than that. And of course it is going to be the people who have complaints that post the most, and that is why they are a good objective measure of the quality of their customer service (why do you think people call the Better Business Bureau when they want to check up on a company, it isn't to see how many kudos there are, it is to see how many complaints). There were very few complaints early on and now there are considerably more. I was not making comparisons between happy and upset customers.
Please dial down the defensiveness. I see you live in Portland, if this is Portland, OR (and not say ME), then perhaps you know the fine men and women at 1964 EARS and feel obliged to stick up for them, but this was not an attack on them personally or on the quality of their headphones; it is a reasonable complaint about service that I felt obliged to share with others who might also be using this thread to judge whether or not they want to do business with this company. I was actually most disturbed by the billing issue, but that can be easily fixed (since I won't pay it until it is fixed), and the combination of all of this along with the communication and sleeve issues just caused some concern.