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1964 Ears (The Appreciation Thread) - Page 260

post #3886 of 5133

I'll take quick turnaround times over quick e-mail replies any day...

 

Just place your order and stop overthinking it! Any questions you may have can probably be answered quickly and correctly by head-fi members here who already have first-hand experience with 1964Ears.

post #3887 of 5133
Quote:
Originally Posted by mattoeh View Post

Looking to order my first custom IEM.  Right now I have Etymotic hf5 and ER4P, which I use directly hooked up to my computer or iPod/iPad.  I have mostly been looking at 1964 ears, but not sure on which model to get.  Money is not an issue, but would rather spend less if possible.  I have been looking at the v3, Q and v6.  I mostly listen to electronic music (dubstep, progressive house etc) so like to have bass (which I definitely find my etys are lacking, but not too badly).  As I mentioned before I won't be amping (so would the v6 even be noticably better from a relatively bad source?).  Any advice/thoughts appriciated.

If you're coming from Etys, the V6 is your best bet.

 

I used to have ER4B and my V6 are just as satisfying in the details department, yet the bass is far more competent and present. 

 

I listen to mine through a Sansa Clip most of the time and they sound fantastic. I don't care enough to lug around a big mobile rig, so I just clip my sansa to my pants and I'm on my way. Beautiful sound in a tiny package.


Edited by anoxy - 5/29/13 at 8:35pm
post #3888 of 5133

I have my V-6's! They're in my ears now and they fit and sound amazing, I couldn't be happier with my first set of CIEM's. The first album I'm listening to is Dark Side of the Moon and it's so gorgeous that I can barely bring myself to write this much, back to listening! biggrin.gif

post #3889 of 5133
Half your luck Alarickc ;-) Would love to hear your impressions of them when you take them out of your ears at some stage :-P Piccies would be nice if you can as well; everyone loves a bit of CIEM porn :-D

Patrick - Got yours yet ? They took 2 days to respond to my email as well, which was fine given they had a short week with the holiday on Monday & no doubt got an avalanche of queries as a result of their sale.

My V3's shipped Thursday arvo (US time), so I should get them by the end of next week. Excited :-))
post #3890 of 5133
Quote:
Originally Posted by MistahBungle View Post

Patrick - Got yours yet ? They took 2 days to respond to my email as well, which was fine given they had a short week with the holiday on Monday & no doubt got an avalanche of queries as a result of their sale.

My V3's shipped Thursday arvo (US time), so I should get them by the end of next week. Excited :-))

 

Mine shipped yesterday as well and they were able to expedite the shipping so, if all works out well I should have them by tomorrow.

post #3891 of 5133
Sweet ;-) Good move with the expedited shipping.
Quote:
Originally Posted by patrickrussell View Post

Mine shipped yesterday as well and they were able to expedite the shipping so, if all works out well I should have them by tomorrow.
post #3892 of 5133
Quote:
Originally Posted by MistahBungle View Post

Half your luck Alarickc ;-) Would love to hear your impressions of them when you take them out of your ears at some stage :-P Piccies would be nice if you can as well; everyone loves a bit of CIEM porn :-D

I should be able to get some impressions and pics up later this Afternoon my time.
post #3893 of 5133
Quote:
Originally Posted by Alarickc View Post

The first album I'm listening to is Dark Side of the Moon...

This raises the thought in my mind, what will I listen to upon getting mine? I'm thinking either In Absentia by Porcupine Tree, Steven Wilson's Raven That Refused To Sing, or....? Should probably locate lossless versions of these recordings for supreme audio quality.

post #3894 of 5133

1964 must be getting their ass handed to them with the sale they just ran because not only am I getting really late responses but they also don't seem to jibe with things we already know.  In addition they are billing for things that aren't on the sheet or on the order that was emailed in (pay attention to your invoice).

 

They told me they do not make sleeves for my Apple In-Ears (hey, I need something to work out with) even though there are pictures right on this thread showing the ones they have made in the past.  I'm assuming that these are all just mistakes because of the glut of orders they received though from reading through this thread it would seem that customer service has taken a hit over the last year or so going by the posting dates.

post #3895 of 5133
Quote:
Originally Posted by Wraith13 View Post

1964 must be getting their ass handed to them with the sale they just ran because not only am I getting really late responses but they also don't seem to jibe with things we already know.  In addition they are billing for things that aren't on the sheet or on the order that was emailed in (pay attention to your invoice).

 

They told me they do not make sleeves for my Apple In-Ears (hey, I need something to work out with) even though there are pictures right on this thread showing the ones they have made in the past.  I'm assuming that these are all just mistakes because of the glut of orders they received though from reading through this thread it would seem that customer service has taken a hit over the last year or so going by the posting dates.

 

 

1964Ears didn't make this thread. Nowhere on their website does it say "we offer sleeves for apple earbuds". Even if they did in the past, they can change that whenever they want, especially since it was never advertised anywhere.
 
Also, saying customer service has taken a hit based on some posts in this thread is silly. Keep in mind that most people who take the time to write reviews or make posts are the ones with issues or complaints. Most of the happy customers just get their products and don't look back.
post #3896 of 5133

anoxy,

 

I'm well aware that 1964 did not make this thread, but I was told that they do not and have not made sleeves for the Apple In-Ears (they said that the design of the Apple In-Ears won't allow it) and I was just commenting on the objective proof that they HAVE and CAN produce sleeves for those headphones.  I know that they don't guarantee what they can produce.  Hell, it says that they will let you know whether or not they can accommodate sleeve requests, that is why I was OK with their response initially.  My opinion only changed when I was looking through this thread and saw otherwise.

 

Also, saying customer service has taken a hit because of some posts on this thread is far from silly.  One of the standout things that made me want to go with 1964 was the comments on how great and quick they were with customer service.  Early posts on this thread backed that up, but there has been a gradual increase in complaints about their customer service and what I am experiencing is running about on par or worse than that.  And of course it is going to be the people who have complaints that post the most, and that is why they are a good objective measure of the quality of their customer service (why do you think people call the Better Business Bureau when they want to check up on a company, it isn't to see how many kudos there are, it is to see how many complaints).  There were very few complaints early on and now there are considerably more.  I was not making comparisons between happy and upset customers.

 

Please dial down the defensiveness.  I see you live in Portland, if this is Portland, OR (and not say ME), then perhaps you know the fine men and women at 1964 EARS and feel obliged to stick up for them, but this was not an attack on them personally or on the quality of their headphones; it is a reasonable complaint about service that I felt obliged to share with others who might also be using this thread to judge whether or not they want to do business with this company.  I was actually most disturbed by the billing issue, but that can be easily fixed (since I won't pay it until it is fixed), and the combination of all of this along with the communication and sleeve issues just caused some concern.  

post #3897 of 5133

Not defensive, nor do I care about sticking up for them. I've had nothing but great customer service from 1964. Head-fi makes up a minute fraction of their customers so a few negative posts in this thread is hardly enough to warrant your assertion on declining customer service. 

 

I think you missed my point about negative reviews. They are usually anomalies, but since they are the ones who take the time to complain or write reviews on their negative experiences, it makes it seem like they are the majority. Also, it's no surprise to me that there were fewer complaints earlier in this thread....there weren't as many users/owners. They have become much more popular since 2010.

post #3898 of 5133
Saw in their FB page today that their phone and ISP was down today leaving them without much means of communication with folks today...that on top of their already admittedly busy week.
post #3899 of 5133

First. here is a bad photo of my V-6's. 

The left ear is light blue with a clear canal and the right one is a custom orange to match the blue and a clear canal. 

 

The sound is great, the signature as others have said is neutral with a slight bump the bass. Coherency is great, I was a little worried about this considering it's my first multi-ba IEM. The main thing I noticed is the resolving power and accuracy of sound placement in this CIEM. I never had a sufficient source for my HE-6 when I had it so this is the first time I've heard a transducer that's allowed me to place every individual voice in the Monteverdi Choir in Gardiner's Bach cantatas. These are the best purchase I've made in hi-fi so far, I'm loving every minute.  

post #3900 of 5133
Alarickc - Fantastic ;-) They look as good as I'm sure they sound. How's the fit ?

'Everyone else' - So a few people had fantastic experiences so far as service goes, a few had service that wasn't up to scratch & the rest we probably don't hear from because they get either of those, or they get service somewhere inbetween. So what ?

You honestly expect a small shop like that to constantly provide the outstanding service you hear about in threads on here ? I don't. Sure, they could limit how many orders they take at any given time so they can provide that 'perfectly acceptable' level of service to everyone every single time (I personally think the low cost of rush builds probably bites them on the arse from time to time; it should be a lot more expensive. But that's another issue).

Many people who get fantastic service tend to simply expect it all the time & say nothing (that's certainly the experience in this country at least), whereas the slightest problem has them running to social media, consumer affairs, the Ombudsman, TV stations, newspapers, radio & anyone else who will listen about their very minor service issue which probably could have been sorted by communicating with whomever was providing the service. Yes, you can argue that it shouldn't happen, but you know what ? In the real world, **** does happen. A lot sometimes.

I'm certainly not about to 'hang' 1964 as a result of 'anecdotal evidence' provided by one person on here that their service has completely gone to **** when my (very recent - as in the last two days) experience with them says otherwise.
Edited by MistahBungle - 5/31/13 at 11:15pm
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