Sounds like this shop is one of the grey import (water goods, as we call it in HK), where they find some way to buy it as a retailer or even buy it in from other shops in the original country, and then ship it themselves (sometimes personally in a suitcase), and then resell in another country.
Problem with these shops sometimes is the warranty, I've heard of grey imports (group purchases) to HK, where the original dealer did not accept their warranty, so you have to be careful of that.
As for authorized dealers, I'm pretty sure they have some advantages in terms of warranty. We've had users of products (like Monster) where exchanges had to be made because of malfunction, or when the actual dealer ran out of stuck, they were instructed to go visit the Authorized dealer for those services.
After reading your message I e-mailed exportprive the following question:
I would like to ask another question... The 1 year warranty offered for Cowon X7 is also valid with Cowon tech services elswhere? I mean I can send the device directly to Cowon tech service and the warranty will be valid in their eyes too, right?
The reply they gave me is as follows:
Cowon doesn't provide an international warranty. Our Cowon products come directly from Cowon Korea, and you must return us the device in case of a problem. You can also send it to Cowon Korea directly, but the process will take much more time, and will cost you the shipping both ways.
So do you think what they say is normal, which means I can shop from them without being worried about the warranty, or does their reply come to mean I should look for another shop?
Edited by meurglys0 - 10/21/10 at 9:25pm
