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Ultrasone's commitment to customer service - Page 3

post #31 of 299
Wow David that's terrible. I have had my run ins with big companies and it becomes a matter of principle to me. The only time I have really lost was with Quiksilver. I and my group of friend now boycott their products.

Well I got a pair of 8 limited last week and this concerns me. I will be following this outcome for sure. Hang in there and thanks for bringing this to our attention out here.
post #32 of 299

Well that would make me not want to buy them for sure.  That is a nightmare and for a product that is insanely priced to begin with. Make me never want one and for anyone thinking about shelling out that kind of money should look elsewhere.,

post #33 of 299
Thread Starter 

Please note:

 

Posts 26 and 30 which have "thumbs up" by myself was not from me.  I happened to have a personal friend overlook the thread not realizing that giving thumbs up to posts would display the username, nor did she know that I was logged in at the time.  Being that I don't know how to "unthumb" the posts which have already been thumbed up, I just wanted to put out there that I truly appreciate everyone's support and I appreciate every post which has been made thus far. 
 

Thank you and I will keep you posted on this situation.  Ultrasone in Germany has presently been informed of the situation.

 

 

To any moderator which can help:  This is obviously a very serious matter and I would prefer it if the "thumbs up" which were made under my user name could be removed as to avoid any appearance on behalf of myself that this matter was not being handled by myself with the utmost care and sincerity.

 

Thanks very much, Dave


Edited by DavidMahler - 10/18/10 at 12:25pm
post #34 of 299

 

Quote:
Originally Posted by swbf2cheater View Post

ask them if you can record the conversation and do so from now on.


In many states including my own, you don't have to ask if its a business call, you only need to ask permission to record a personal call.

post #35 of 299

Contact dateline NBC with Chris Hansen, get the Ultrasone agent to come to your house.

 

"Why don't you just have a seat right there, just go ahead and have a seat right over there while i read this chat log back to you"

 

awesome.

post #36 of 299

This really is a horrible and sad story and this is not how a USA branch is supposed to handle problems. People would sue for something like this here.

post #37 of 299
Quote:
Originally Posted by reiserFS View Post

This really is a horrible and sad story and this is not how a USA branch is supposed to handle problems. People would sue for something like this here.


Really all this does is scare off potential customers (like myself) from Ultrasone.

post #38 of 299

Terrible.  I have a 580 atm and will ride that train till it stops.  I have no further consideration of an Ultrasone product till they get their act together.  People complain about Monster and this crap goes on?  I never would have bought the 580s had I known about this and will no longer recommend them to anyone.

 

Best wishes David and other unknown victims out there.  

post #39 of 299



 

Quote:
Originally Posted by DavidMahler View Post



I will quote what was said:

 

In a very angry and loud tone "I've dealt with this same issue every damn day for almost a year"

 

After this I stopped calling and reverted to calling Germany who is so far, unreachable.


It never ceases to amaze how people/companies can act like you are inconveniencing them in situations like this.  They somehow fail to comprehend that if they would have never screwed this up in the first place or had resolved the issue that they created in a timely manner they wouldn't be dealing with it any more.  You have a reason to complain.  They do not.  Its as simple as that.
 

post #40 of 299
Quote:
Originally Posted by DavidMahler View Post


Please note:



 



Posts 26 and 30 which have "thumbs up" by myself was not from me.  I happened to have a personal friend overlook the thread not realizing that giving thumbs up to posts would display the username, nor did she know that I was logged in at the time.  Being that I don't know how to "unthumb" the posts which have already been thumbed up, I just wanted to put out there that I truly appreciate everyone's support and I appreciate every post which has been made thus far. 

 



Thank you and I will keep you posted on this situation.  Ultrasone in Germany has presently been informed of the situation.



 



 



To any moderator which can help:  This is obviously a very serious matter and I would prefer it if the "thumbs up" which were made under my user name could be removed as to avoid any appearance on behalf of myself that this matter was not being handled by myself with the utmost care and sincerity.



 



Thanks very much, Dave



David, any registered used can give a "thumbs up" to any post. That they were given does not mean the OP gave them. It could have been any of about 130,000 users here.

Further, I don't see any way to remove them. Perhaps one of the Admins could, but I don't see any reason to.

Also, don't bother with the BBB. That's the equivalent of saying, "I'm going to tell my mom!" The BBB has zero teeth and can't do much of anything. Go public, go legal. Those get much better responses.
post #41 of 299

your right, im absolutely appalled at ultrasone's customer satisfaction tactics.

 

"Also, don't bother with the BBB. That's the equivalent of saying, "I'm going to tell my mom!" The BBB has zero teeth and can't do much of anything. Go public, go legal. Those get much better responses."

 

= win

they support scamming companies such as stauer and whatnot

post #42 of 299

wow thats a pretty horrifying story

post #43 of 299

Makes me laugh (in a sad way) that the person in charge would say how much of an inconvenience it has been for THEM. IF YOU HAD JUST SENT OUT A NEW PAIR IN THE FIRST PLACE IT WOULD HAVE BEEN DONE AND DUSTED A LONG TIME AGO. Wow companies like this annoy me. I've had to deal with a few myself. Best of luck with this, I will not be buying new from Ultrasone now until I hear things have picked up customer service wise. They have lost a lot of business from this thread alone.

post #44 of 299

Ya, they owe this guy big.  BIG. 

post #45 of 299

That is terrible. There is absolutely no excuse for that sort of treatment. If you had just purchased a product from me I would do everything in my ability to make it a hassle free experience. Whatever happened to the customer is always right?

 

I'm glad this never happened when I had my Ultrasones. I did have my eye on the Pro 2900 but I think I'll reconsider. The risk is not worth it at all. Ultrasone needs to hurry up and try to make this right. Did you try emailing some of the Ultrasone higher ups?


Edited by NapalmK - 10/18/10 at 6:24pm
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