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Ultrasone's commitment to customer service - Page 19

post #271 of 299

all that ends wells

thanks for addressing the issue erik

post #272 of 299
Quote:
Originally Posted by ultrasone View Post

I agree with Napalm that it will take time to rebuild trust. I intend to do that.

 

A lot of people view a company as a living, breathing, faceless entity but the reality is that when new management comes in, it becomes a whole different company (though it might have the same name and products)  based upon the changes new management makes. Sometimes it becomes obvious to the public because new management members are superstars - Lee Iaccoca with Chrysler, Steve Jobs with Apple, etc. Sometimes the owner leaves and the company falters and loses their valued reputation (Greg Mackie leaving Mackie, Bob Moog leaving the original moog, etc). Either way, management can make or break a company.  I gave my number out becauseof my commitment to you all. This is not the same US Ultrasone.

 

Thanks for the kind words of support.

 

Randy



You sir, have gained my respect. 

post #273 of 299

Nice to see it worked out for you David.

 

And good job Randy for handling the situation.

post #274 of 299
Quote:
Originally Posted by tisb0b View Post

Don't be a small fluffy animal and get the pro900's =P
 


 


Yes sir! ^_^

post #275 of 299



 

Quote:
Originally Posted by ultrasone View Post

I agree with Napalm that it will take time to rebuild trust. I intend to do that.

 

A lot of people view a company as a living, breathing, faceless entity but the reality is that when new management comes in, it becomes a whole different company ...

 

... I gave my number out because of my commitment to you all. This is not the same US Ultrasone.

 

Thanks for the kind words of support.

 

Randy


I guess you can now really say that Ultrasone has a "NEW" driver. (You have to follow the Pro900 thread to follow this one.)

 

Or you can also say that this is a new Ultrasone "mod".

 

OK.  So I'm not really funny.

 

David, I hope you love your Limited's as much as I love my Pro900.  I wear them around proudly no matter what the non-headfi'ers out there have to say about their size.

 

Randy, welcome aboard and we hope to hear from you more often than any other past Ultrasone rep.  BTW, the lady that was on the Youtube video representing Ultrasone at the AV show, is she still with the company?  Just wondering.
 

post #276 of 299
Quote:
Originally Posted by Hordsak View Post

I can't wait to find out if he wants to keep them, and maybe refund the other purchaser.. hmm



The other purchasher recieved his othe ED8 pair, so this one is for him to keep. I really hope that nothing like this will happen again, and once Im in the market for another pair again, I will check into Ultrasone.

post #277 of 299

Its been a while since I read a longer post in full. Its a sad story and I hope it gets resolved in your favour. Could it be just the American HQ that is problematic? I think Fallen Angel once reported a similar issue he had with Ultrasone.

post #278 of 299
Quote:
Originally Posted by .Sup View Post

Its been a while since I read a longer post in full. Its a sad story and I hope it gets resolved in your favour. Could it be just the American HQ that is problematic? I think Fallen Angel once reported a similar issue he had with Ultrasone.

 

It has been resolved due to the installment of a new director of the US branch.
 

post #279 of 299

Today should be the day David, congrats in advance!

post #280 of 299

This just is a lesson mess with one of us and you mess with all of us head-fiers. I was going to get some edition 8s and 10s and because of this thread I decided not to. Then because of the good response I changed my mind.  

post #281 of 299


I also ordered some PRO750s because of the response by Randy and my other communications with him, after initially being turned off by the issue described by the OP.


I think the most important lesson is that a good many of us are willing to forgive a company's past mistakes if those mistakes are righted correctly and if the company's leadership makes a real commitment to improving customer service, as Randy did in his first post.

Quote:
Originally Posted by ediverudt View Post

This just is a lesson mess with one of us and you mess with all of us head-fiers. I was going to get some edition 8s and 10s and because of this thread I decided not to. Then because of the good response I changed my mind.  

post #282 of 299

Wow, seems like a real person and not a marketroid...  Let's hope the horror stories become a thing of the past.

post #283 of 299
Quote:
Originally Posted by Caphead78 View Post


I also ordered some PRO750s because of the response by Randy and my other communications with him, after initially being turned off by the issue described by the OP.


I think the most important lesson is that a good many of us are willing to forgive a company's past mistakes if those mistakes are righted correctly and if the company's leadership makes a real commitment to improving customer service, as Randy did in his first post.


 

the pro 750s are awesome, i hope you enjoy them.  Just remember to give them a few days of use to let your ears adjust to the Slogic sound, odds are strong at first if you havent heard slogic before that you might not enjoy it.  Trust me, give it a little bit of time smily_headphones1.gif

 

C3P0 and Goku approved :3

9a164b44_65875_1346275511892_1681425207_660170_147631_n.jpg


Edited by swbf2cheater - 10/23/10 at 12:30am
post #284 of 299

I'm just glad I'm not into Ultrasones.  But I'm happy to hear that Ultrasone is making amends, hopefully this sort of thing never happens again.

post #285 of 299
Quote:
Originally Posted by grokit View Post

Today should be the day David, congrats in advance!


I'm hoping that David is too busy enjoying his new Ed.8 Ltds. to reply...

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