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Ultrasone's commitment to customer service - Page 18

post #256 of 299

Excellent response Randy. Quite a thing to put your cell phone # out. I hope no one abuses it. I guess i can give the ED 10 consideration now.


Edited by wind016 - 10/20/10 at 7:27pm
post #257 of 299

Really glad to hear that things worked out for you, David.

 

Also glad to see that Randy is stepping up to the plate to set wrongs right, and slowly improve Ultrasone's reputation in the U.S.

post #258 of 299

Dear David,

 

Fingers crossed, you have had more patience than I would have been able to have in your situation.

 

Glad Head-Fi could help.  If it wasn't for the community and support here, I wouldn't have spent so much money this year (and know I'm not yet done).

 

I've really appreciated some of the vendors that honored all of their policies and I will continue to buy from them.

 

It's a mutually beneficial long-term view.

 

Waiting for a nice update about resolution...

Reply
post #259 of 299
It's good to see that ultrasone learned a lesson from this and did the right thing. I'm glad that the OPs problem was finally fixed.
post #260 of 299

I am glad you got it sorted out, and good job to Randy! I auditioned Ultrasone's Pro 650 and was relatively impressed. Now I can go back to considering them to add them to my collection. biggrin.gif

post #261 of 299

Glad it all worked out David....

 

 

 

Quote:
 My background is from the artist relations end of the business where the #1 priority is to give not good, but AMAZING service. I am still getting my feet wet but I am giving all of you my mobile number in case there is a problem 954.536.8436- the buck stops here. If you have ANY customer service issues you can reach me anytime.

 

Great job Randy in stepping up to the plate for this issue and even providing your cel.....

 

By the looks of your number, that's a So.Fla. area code.....I have several (a bunch) of Ultrasones and having a local person would be just outstanding.....

 

Again, great job...


Edited by HeatFan12 - 10/21/10 at 4:22am
post #262 of 299

Another kudos to Randy for the way he handled this mess. I may now consider the PRO 900s I was looking at if stories of betetr customer service from Ultrasone continue to rise, as I now think they might with the new "sheriff" in town.

 

Once again, congrats David and I hope you enjoy your new, shiny pair of limited edition 8s!

post #263 of 299

Don't be a small fluffy animal and get the pro900's =P
 

Quote:
Originally Posted by matthewh133 View Post

Another kudos to Randy for the way he handled this mess. I may now consider the PRO 900s I was looking at if stories of betetr customer service from Ultrasone continue to rise, as I now think they might with the new "sheriff" in town.

 

Once again, congrats David and I hope you enjoy your new, shiny pair of limited edition 8s!

post #264 of 299

Randy.

I hope your superiors realize that the damage control you accomplished has likely significantly increased Ultrasone sales not only in the US but in other countries as well. You have probably already more then paid for your first year's salary. Time for a bonus, and you just started.

 

post #265 of 299

It's true, it makes the Edition 10 much more tempting now, I hope the people at Ultrasone HK are just as nice. 

post #266 of 299

Nice to see it being resolved. Let just hope it arrives in one piece smily_headphones1.gif

post #267 of 299

Great to see that the situation got better, if not resolved. biggrin.gif. Randy is showing really good customer service just by posting his mobile phone number :P.

post #268 of 299

Call me cynical but as impressed as I am with Randy's statement and actions to improve customer service I'm still not considering actively looking at Ultrasone products or recommending them. I'm sure Randy would agree that there is a lot of work to be done and it will take time to rebuild the trust that has been lost due to David's and others horror stories. I sincerely hope Ultrasone can correct their current problems but please forgive me if I'm still wary.

post #269 of 299

I agree with Napalm that it will take time to rebuild trust. I intend to do that.

 

A lot of people view a company as a living, breathing, faceless entity but the reality is that when new management comes in, it becomes a whole different company (though it might have the same name and products)  based upon the changes new management makes. Sometimes it becomes obvious to the public because new management members are superstars - Lee Iaccoca with Chrysler, Steve Jobs with Apple, etc. Sometimes the owner leaves and the company falters and loses their valued reputation (Greg Mackie leaving Mackie, Bob Moog leaving the original moog, etc). Either way, management can make or break a company.  I gave my number out becauseof my commitment to you all. This is not the same US Ultrasone.

 

Thanks for the kind words of support.

 

Randy

post #270 of 299


Well said, sir.  Looking forward to the new Ultrasone, as well as possibly a pair of Pro 900s that I'm thinking about buying.

Quote:
Originally Posted by ultrasone View Post

I agree with Napalm that it will take time to rebuild trust. I intend to do that.

 

A lot of people view a company as a living, breathing, faceless entity but the reality is that when new management comes in, it becomes a whole different company (though it might have the same name and products)  based upon the changes new management makes. Sometimes it becomes obvious to the public because new management members are superstars - Lee Iaccoca with Chrysler, Steve Jobs with Apple, etc. Sometimes the owner leaves and the company falters and loses their valued reputation (Greg Mackie leaving Mackie, Bob Moog leaving the original moog, etc). Either way, management can make or break a company.  I gave my number out becauseof my commitment to you all. This is not the same US Ultrasone.

 

Thanks for the kind words of support.

 

Randy

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