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Ultrasone's commitment to customer service - Page 14

post #196 of 299

This is going to be a case in the marketing class I'm teaching net semester. Because of 1 dissatisfied customer, over 50 people will no longer buy Ultrasone's products. Great eample of how negative word of mouth affects a company. 

post #197 of 299

Dropping by late. Well. I personally would never buy a US anyway, I dislike almost everything about Ultrasones, not just the sound sig. I must give in that I sense some malicious joy about that damage of US' reputation.

 

A very sad story for the OP though, I hope everything gets to a better ending...

post #198 of 299
Quote:
Originally Posted by tvrboy View Post

This is going to be a case in the marketing class I'm teaching net semester. Because of 1 dissatisfied customer, over 50 people will no longer buy Ultrasone's products. Great eample of how negative word of mouth affects a company. 

It makes sense because of the uniqueness of this case.  If it were a cheap set, I wouldn't say much except dang sorry, but the set he purchased was over a thousand dollars, and he caught an agent that swore at him, then they lost this very expensive set, then they wanted him to half upwards of a few hundred just to replace a screw.   Thats why he is getting all this support, a case like this, with this severity hasn't really been seen from ultrasone.  I'm one of the people who will not buy an expensive set from them until this gets resolved.

 

not a chance I or a lot of others here would risk paying that much money and being told to go away, too bad so sad for you.  So, as long as you make sure you put that information into the case you will be discussing in your class, Im all for it smily_headphones1.gif

 

post #199 of 299
Quote:
Originally Posted by tvrboy View Post

This is going to be a case in the marketing class I'm teaching net semester. Because of 1 dissatisfied customer, over 50 people will no longer buy Ultrasone's products. Great eample of how negative word of mouth affects a company. 



I worked as a waiter back in the 80's at a very successful place that is in fact still there.  The owner used to tell us...."If the customer has a good experience they will tell one of their friends.  If a customer has a bad experience they will tell ten of their friends."  Do the math.

post #200 of 299

Wow...what a horror story. I hope Ultrasone reads this thread and does something correct for you...finally.

post #201 of 299

Sounds like a very smart owner.  I really like that quote.
 

Quote:
Originally Posted by dallan View Post





I worked as a waiter back in the 80's at a very successful place that is in fact still there.  The owner used to tell us...."If the customer has a good experience they will tell one of their friends.  If a customer has a bad experience they will tell ten of their friends."  Do the math.

post #202 of 299

I'm in the market for new headphones and I've been looking at different brands. I was considering Ultrasone, but I think I'll be crossing them off my list.

post #203 of 299
Thread Starter 

Update to all:

 

I recently got off the phone with Mr. Randy Fuchs.  I have never spoken to him before.  Based on my conversation with him I have more confidence that this issue will resolve itself appropriately.  Once I am assured of the resolution, I will update this thread with a detailed posting.  Meanwhile I have head-fi and all of you who attempted to contact and inform Ultrasone to thank!

 

-David

 

P.S. I am keeping this brief until I am assured of the resolution which will probably be within less than a week.

post #204 of 299

Here at head fi, we stick together :P

post #205 of 299

"Still out $9000!"

 

Now if we can only solve your problem with Mikhail next.

post #206 of 299
Quote:
Originally Posted by DannyB View Post

"Still out $9000!"

 

Now if we can only solve your problem with Mikhail next.


Don't hold your breath.

post #207 of 299
Quote:
Originally Posted by DavidMahler View Post

Update to all:

 

I recently got off the phone with Mr. Randy Fuchs.  I have never spoken to him before.  Based on my conversation with him I have more confidence that this issue will resolve itself appropriately.  Once I am assured of the resolution, I will update this thread with a detailed posting.  Meanwhile I have head-fi and all of you who attempted to contact and inform Ultrasone to thank!

 

-David

 

P.S. I am keeping this brief until I am assured of the resolution which will probably be within less than a week.


Glad to hear this thread has got the ball rolling. This still should never have happened and simply replacing the headphones now, in my eyes, would not be a redeeming thing for Ultrasone. It shouldn't take a thread with 60+ people now saying they won't purchase Ultrasone to get decent customer service. They have a lot of making up to do imo.

post #208 of 299

Quote:

Originally Posted by swbf2cheater View Post

It makes sense because of the uniqueness of this case.  If it were a cheap set, I wouldn't say much except dang sorry, but the set he purchased was over a thousand dollars, and he caught an agent that swore at him, then they lost this very expensive set, then they wanted him to half upwards of a few hundred just to replace a screw.   Thats why he is getting all this support, a case like this, with this severity hasn't really been seen from ultrasone.  I'm one of the people who will not buy an expensive set from them until this gets resolved.

 

not a chance I or a lot of others here would risk paying that much money and being told to go away, too bad so sad for you.  So, as long as you make sure you put that information into the case you will be discussing in your class, Im all for it smily_headphones1.gif


I honestly don't care if it's a flagship or the lowest end model. Maybe I'm off my rocker but if I buy a product I expect great support and care whether I buy an HD800 or a HD201. However, this is an extremely severe show of negligence and incompetence which has cost the op a lot of money and time, not to mention frustration. It is inexcusable no matter what.

post #209 of 299



I emailed a link via their website. I haven't heard from them.

Quote:
Originally Posted by Currawong View Post

How do you know they know about this thread?

post #210 of 299

Well great...... the left driver in the Pro 650 I just sold blew. I'm issuing a refund and having the customer ship it back to me. It looks like I'll have to deal with Ultrasone customer service now as well. Wish me luck!

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