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Ultrasone's commitment to customer service - Page 13

post #181 of 299

As a college student I only have the funds to buy one pair of headphones and was considering Ultrasone. Not anymore.

 

+52

post #182 of 299

+53

 

I myself own ED8 with balanced E-Series cable and LOVE them...  However,  this example of customer service really makes me rethink about pre-ordering the ED10

 

Such a shame...  Sennheiser was much better in regards to HD800 customer service

post #183 of 299

+54

 

I love my balanced Ed8 but this story is just unreal. I have just posted a link to this thread on Ultrasone's FaceBook page . Will be interesting to so how long before it get deleted

post #184 of 299

I followed your link to see if the post was still there, the latest post was from October 14th.  Must have already been deleted lol

post #185 of 299

+55

post #186 of 299
Quote:
Originally Posted by Jibbie View Post

I followed your link to see if the post was still there, the latest post was from October 14th.  Must have already been deleted lol



Yeah I did this too.

 

Damn.

post #187 of 299

Like I said before lol, we should flood them with emails and calls to help this guy out and make this nothing like this ever happens again.  

post #188 of 299

Now it make's sense.."The German Headphone Company" I wonder about this slogan being Senn's and Beyer's are from there. It's because if your living elsewhere you'll get the shaft from them.

post #189 of 299

There are two sides to every story.(they know about this thread)but ultrasone usa are not coming on this thread to give us theirs..Which leaves us only speculation..1]Ultrasone usa pay a personal penalty for replacing headphones..2].Ultrasone germany,are not sending a replacement...3] the poster made the whole thing up.....Whatever the situation is..,ultrasone usa should just be honest and truthful with their customer.If you cant replace,,just say so,instead of giving the runaround...That I could live with and move on..Its the messing around that is not on..This messing can have a detramental effect on someones health..Its never to late for redemption so lets hope its all sorted out and this kind of thing stops..There are new headphone companies emerging who are doing everything correct and people will gravitate towards them..There is no doubt that some high end headphone company;s are going to sell less product if the customer knows,their are issues with build quality and the warrenty is not taken seriously.

post #190 of 299
Quote:
Originally Posted by Jibbie View Post


I followed your link to see if the post was still there, the latest post was from October 14th.  Must have already been deleted lol





Quote:
Originally Posted by gngf123 View Post





Yeah I did this too.

 

Damn.





No my post is still on FaceBook
post #191 of 299

 

Quote:
Originally Posted by nc8000 View Post

No my post is still on FaceBook


Where on their wall, what date?  I can't find it either.

 

Anyways I just posted it again...


Edited by grokit - 10/19/10 at 12:42pm
post #192 of 299
Quote:
Originally Posted by stef50millbay View Post
.There is no doubt that some high end headphone company;s are going to sell less product if the customer knows,their are issues with build quality and the warrenty is not taken seriously.


Generally I don't think Ultrasone has quality issues.  The LCD-2 is another story, there have been a lot of problems there.  The difference seems to be that they immediately address and remedy the problem.  I have not had any problems with my Ultrasones.  They sound great and are well built.  I would like to have the confidence that if anything happened to them that Ultrasone would stand behind their product.

post #193 of 299

Randy, the new US director of Ultrasone, also responded to my Email which I sent this morning. He states he is dealing with it as a top priority, including bringing the corporate office, in Germany, into the picture. The rest is now between them and our OP. Best of luck to all.

post #194 of 299

I also posted a link to it on their wall, hopefully someone will help soon

post #195 of 299

Quote:

Originally Posted by DannyB View Post

Randy, the new US director of Ultrasone, also responded to my Email which I sent this morning. He states he is dealing with it as a top priority, including bringing the corporate office, in Germany, into the picture. The rest is now between them and our OP. Best of luck to all.

 

That's good to hear, but I suspect it's gonna take a dern sight more before folks here start layin' down the pitchforks...
 

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