Even it it was out of warranty would it be so difficult to deliver excellent customer support and take care of the problem? I'm sure many of us have examples of how audio companies took care of problems for which they didn't even have a responsibility yet they simply wanted to make sure their customer was satisfied and would often do so at no charge. In my own experience companies such as Head-Direct, BAT, CARY, Woo Audio, Ray Samuels Audio, and Moon Audio come to mind. Perhaps we can start a separate thread of companies that have gone beyond expectations to serve our community and clearly deserve our support, verbally and with our wallet.
I know there are always two, perhaps three, sides to a story and I am anxious to hear Ultrasone's. However, the information regarding their very poor customer service is, so far, quite compelling.
Edited by DannyB - 10/19/10 at 7:06am