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Ultrasone's commitment to customer service - Page 8

post #106 of 299
Quote:
Originally Posted by tisb0b View Post

Yes, but then you've got idiots wishing the company would go out of business because 1 customer happened to get shafted. 
 


 


Yes, but there's also a lot of mature people that would like to know this kind of information as well wink.gif


Edited by matthewh133 - 10/18/10 at 9:04pm
post #107 of 299

That's an assumption. That's like saying that this is an isolated case. Well we don't really know how many Ultrasone owners have warranty claim issues now or may have in the future.
 

Quote:
Originally Posted by ford2 View Post

 

 

I feel for the OP but fail to see why the lynch mob is coming forth in all its glory.(the majority of which would never buy one anyway).

 

As far as I am concerned it is a private matter between two parties.

 

-1

post #108 of 299
Quote:
Originally Posted by grokit View Post

I certainly won't be buying a new pair, since the main advantage is the warranty.

 

But used is another story 

 

+ 29

Personally I have never had to use a warranty on a pair of headphones, the only piece of equipment headphone related was a portable amp(input plug) and an LOD plug.  Little things.  Warranties are not the reason i buy new.  I do think that Ulrasone needs to step up their support, and resolve the issue with David.  The problem is that, as far as many of us are concerned, they produce a top product.  Something about a rock and a hard place....   Well i bought mine before this thread and my first was years ago-HFI-650, still works great.  So for me supporting them is a moot issue, unless i was thinking of the 10's, but that is quite a reach.
 


Edited by dallan - 10/18/10 at 9:10pm
post #109 of 299

We aren't doing anything but informing. I'm sure you would not like to be shafted either. This is all the more reason for Ultrasone to fix their customer service
 

Quote:
Originally Posted by tisb0b View Post

Yes, but then you've got idiots wishing the company would go out of business because 1 customer happened to get shafted. 
 


 

Edited by wind016 - 10/18/10 at 9:10pm
post #110 of 299

Wow that sucked. I hope it will be resolved soon.

 

+31

post #111 of 299
Quote:
Originally Posted by matthewh133 View Post




It's not a private matter at all. All of us here are looking at new headphones everyday and we deserve to be informed as to what goes on when problems happen so we can make a well informed decision. I for one am glad it's getting into the public eyes, as I am sure 99% of the people here are, with you being a rare exception.



I never take one side of the story as gospel,if you do then so be it.

 

Amen.

 

post #112 of 299

Yes I'm sure I would be pissed off if I was in his position but at this point in time we only have one side of the story. 
 

Quote:
Originally Posted by wind016 View Post

We aren't doing anything but informing. I'm sure you would not like to be shafted either. This is all the more reason for Ultrasone to fix their customer service
 

post #113 of 299
Quote:
Originally Posted by ford2 View Post





I never take one side of the story as gospel,if you do then so be it.

 

Amen.

 


In a perfect world, you would receive the product you paid for. How many sides of the story could there be if the OP is obviously empty handed. 

post #114 of 299

Perhaps someone from Ultrasone would care to chime in?

post #115 of 299

It is entirely plausible that there were some complications on ultrasone's end that we are not aware of. 
 

Quote:
Originally Posted by FineLinedSmile View Post


In a perfect world, you would receive the product you paid for. How many sides of the story could there be if the OP is obviously empty handed. 

post #116 of 299
Quote:
Originally Posted by tisb0b View Post

It is entirely plausible that there were some complications on ultrasone's end that we are not aware of. 
 


 


While that is true, it doesn't answer the questions as to why he received two faulty/non-new products after they had said they were going to replace it with a new one. I would love to hear Ultrasone's side of the story regarding to this. I'm sure they will chime in eventually.

post #117 of 299

 

+32

 

 

 

Whoever is in charge of customer service is doing a very poor job.  Multiple repair failures, that's unacceptable.  Regardless of how you spin the story it's still a  FAIL for Ultrasone. 

post #118 of 299

Internal complications within Ultrasone is no excuse to treat any customer this way.  
 

Quote:
Originally Posted by tisb0b View Post

It is entirely plausible that there were some complications on ultrasone's end that we are not aware of. 
 


 
post #119 of 299

1 customer, sure, but who wants to be number 2? Do you?

 

Considering the price of the Edition 8 truly excellent customer service should be included, IMHO.


 

Quote:
Originally Posted by tisb0b View Post

Yes, but then you've got idiots wishing the company would go out of business because 1 customer happened to get shafted. 
 


 
post #120 of 299

I do agree with you but at the same time I do enjoy playing the devil's advocate.  
 

Quote:
Originally Posted by flargosa View Post

Internal complications within Ultrasone is no excuse to treat any customer this way.  
 

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