Below you will see my original OP dated October 18 2010. It is only one week later today as I write this. The day after I wrote this, I received a phone call from Mr. Randy Fuchs. He is Ultrasone's new USA director. He was greatly concerned with my situation and wanted to correct it immediately. I was sent a pair of Edition 8 Limited Edition, an upgrade from my original Ruthenium Pair. The pair arrived a day ahead of schedule! It looks and sounds absolutely wonderful! Mr. Fuchs asked me to accept this upgraded pair as an apology from Ultrasone and as a thank you for my patience. He appeared genuinely concerned with preserving Ultrasone's reputation. He seems to truly love Ultrasone's products and his passion for it as he spoke was refreshing. Most of all he seemed concerned for me and other customers who also had less than satisfactory customer service experiences with Ultrasone in the past. He reassured me that this was all about to be corrected. Though Randy has already made several comments in this thread (including the information below) I would like to include his direct lines and email in this OP
Here is Randy Fuchs' office line: 786.207.2147
Here is Randy Fuchs' mobile line: 954.536.8436
Here is his direct Ultrasone email: firstname.lastname@example.org
I am very happy with Ultrasone's prompt response to this matter and I feel assured that their customer service in the future will be very much improved.
Most of all I'd like to thank each and everyone of you who made a difference for me in this situation. I was genuinely moved that so many of you put yourself out there for me. It shows what a few people can do when they use their voice (or their keyboard) but you know what I mean, and it shows that we at head-fi are important to Ultrasone and other companies.
Thank you very very much to all who helped make this situation resolve so pleasantly!
Edited by DavidMahler - 10/25/10 at 2:03am