To echo the recent comments - that is unfortunately the main reason I did not keep the SM3. It's too bad the build quality and customer service is not very good. If this product was made by Sennheiser, Westone, Shure, or any other company in the US with good warranty service, I never would have sold the SM3. But paying 300+ and then not being able to count on having a reliable unit is just not something I was cool with.
It's just frustrating and honestly...depressing.
I must be a fool for having 2 pairs. Good thing my other pair works flawlessly.
Gilly, if they refuse to pay for shipping, I will crack these open and solder the loose wire. I am sure that's all it is because when I lightly tap on the earpiece, they work. If I get them to work, I will takeout the filters. Then maybe, just maybe, I wouldn't feel as bad.
Edited by Annafrancesca - 2/26/13 at 1:17am