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Audio-GD NFB-11 - Page 29

post #421 of 987

wow i didn't realize there were so many different versions of the sabre DAC. could someone please tell me how does the ES9018 compare to that used in the uDAC2?

post #422 of 987

The udac2 perhaps uses the es9022, a far cheaper and more simple dac (something like 3usd vs. 60usd). If audio-gd was selling nuforce products the hdp would probably cost 99usd :) - but be far from so pretty and nice in design.

 

Anyone know about the new PLL?.

The quality of the pll chip and the quality of the implementation can mean a lot for the sound quality...


Edited by krumme - 12/9/10 at 3:22pm
post #423 of 987

Right. I'm glad it's only hypothetical because if you've actually heard the HDP you wouldn't say such a thing

Quote:
Originally Posted by krumme View Post

If audio-gd was selling nuforce products the hdp would probably cost 99usd :)


Edited by kite7 - 12/9/10 at 11:50pm
post #424 of 987


beerchug.gif

 

Quote:
Originally Posted by kite7 View Post

Right. I'm glad it's only hypothetical because if you've actually heard the HDP you wouldn't say such a thing

post #425 of 987

I sent my money on the first of november,for a NFB-11,paid 327 usd and all I get are e-mail replys, that we need a few more days.It is now day 39 and I have asked for a refund only to get the reply,'just a few more days testing'..How long should I wait before I make a complaint with paypal?

post #426 of 987

I think you will be happy once you get your product.

 

I too have been in similar situations when order audio gear, its best to just try to forget about the order and take the "It will get here when it gets here" attitude.  Either way, the want will still be there even if you get a refund, you will just have to get back in line and wait again.

 

 

It might be good for AGD to give something to those who paid before they noticed the problem and caused you to wait so long.

 

Good Luck on your purchase, but believe AGD wants nothing more than happy customers, thats why the thorough fix.

post #427 of 987

Trouble is I am 51 years old with a hard life,I am concerned I may die before the NFB-11 ships.

post #428 of 987
Quote:
Originally Posted by stef50millbay View Post

Trouble is I am 51 years old with a hard life,I am concerned I may die before the NFB-11 ships.



I see....If you might die that soon, might as well order something high-end and go for broke.

post #429 of 987


Your screen name is outdated.

 

 

Quote:
Originally Posted by stef50millbay View Post

Trouble is I am 51 years old with a hard life,I am concerned I may die before the NFB-11 ships.

post #430 of 987

Funny, I though about it today too - if it were for another company I would have requested a refund already, somehow all the good things you guys speak about Kingwa makes me think that I should wait a little more, I send the money mid October or something, I am probably closer to 50 days now. The deal is good, no question about it but the delay has been a little too long, even for me, and I invented the "It will get here when it gets here" attitude  ;)

post #431 of 987

Actually AGD should not even have them for sale if they can not fulfill the orders.

 

In fact imo they should automatically refund the money until the units are available to ship.

 

Keeping the money only serves to generate bad sentiment from customers who paid and negative sentiment from potential customers.  It also helps to reinforce the negative stereotype about everything from China.

 

Kingwa is a great audio engineer for sure, and obviously has a thriving business.  But, there are some things AGD needs to learn about customer service, building loyalty, and protecting the brand image.

 

post #432 of 987
Quote:
Originally Posted by Dynobot View Post

Actually AGD should not even have them for sale if they can not fulfill the orders.

 

In fact imo they should automatically refund the money until the units are available to ship.

 

Keeping the money only serves to generate bad sentiment from customers who paid and negative sentiment from potential customers.  It also helps to reinforce the negative stereotype about everything from China.

 

Kingwa is a great audio engineer for sure, and obviously has a thriving business.  But, there are some things AGD needs to learn about customer service, building loyalty, and protecting the brand image.

 

I agree with Dyno. Too many companies don't have enough units in stock and have them for sale anyway. The money should be sent to the company as soon as they have prepared the order for the customer and is ready to ship.
 

post #433 of 987

I think Dyno is way off base here, especially the stereotype comment. I'm not even sure what that means. Kingwa has kept everyone informed and DID offer a refund. The warranty is better than you will get from American and other Chinese companies. If it's too long then ask for your money back. I don't see what the problem is. It looks like stef50millbay might be having some trouble, but it is rare that they don't respond at all...

post #434 of 987
Quote:
Originally Posted by Slaughter View Post

I think Dyno is way off base here, especially the stereotype comment. I'm not even sure what that means. Kingwa has kept everyone informed and DID offer a refund. The warranty is better than you will get from American and other Chinese companies. If it's too long then ask for your money back. I don't see what the problem is. It looks like stef50millbay might be having some trouble, but it is rare that they don't respond at all...



The point is simple.  Don't offer a product for sale UNTIL you can ship it.

 

If you do that there will be no need for refund offers, no need to communicate fixes and latest statuses etc.

 

Good businesses plan product launches, test, test and then re-test. 

post #435 of 987

It did ship.
 

Quote:
Originally Posted by Dynobot View Post



Quote:
Originally Posted by Slaughter View Post

I think Dyno is way off base here, especially the stereotype comment. I'm not even sure what that means. Kingwa has kept everyone informed and DID offer a refund. The warranty is better than you will get from American and other Chinese companies. If it's too long then ask for your money back. I don't see what the problem is. It looks like stef50millbay might be having some trouble, but it is rare that they don't respond at all...



The point is simple.  Don't offer a product for sale UNTIL you can ship it.

 

If you do that there will be no need for refund offers, no need to communicate fixes and latest statuses etc.

 

Good businesses plan product launches, test, test and then re-test. 

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