I hear that. JR, B&H, and Amazon are always #1 for me no matter what.
I debated whether to bother posting, for the reasons you mention, but I can't let a terrible business get a good Head-Fi'er's money without trying. From now on, I'm sticking with B&H, J&R, HeadRoom, Crutchfield, Audio Advisor and Amazon direct.
You may get a good pair, and then you will be fine. It was definitely genuine and factory-fresh, just broken.
Thanks, I'm still holding out hope that they will pay up on their own.
Good advice, I always look right past the Amazon checkout. I think they are selling genuine product, it's just you're SOL if they happen to send you one that's broken, because their customer service is just this side of criminally neglectful.