Logitech Ultimate Ears Warranty Service is Ultimately Worthless - Page 2

just wanted to say that I had the cable on my triple.fi 10vi's die last week... Pretty simple: right at the base jack that would enter the phone, the wire wore out from extended use over about 4 years. Not a manufacturer defect, just extended use and wear at a delicate part of the cable housing.

I called UE/LOGI to try to order a replacement. I've owned 2 pairs of UE's and always loved their customer service, and had worried about what the logitech purcahse would mean...

To my surprise, i was initially offered 50% off of any UE product (even expensive customs), and was then offered a free replacement cable.

Just wanted to share a great experience and let anyone who was worried know that UE/LOGI really took care of me with no cajoling or threats required.

So here's a public vouching to the UE / LOGI folks.

Quote:

Originally Posted by thekid22 

wow, what a great offer! did you take them up on it and get a set of uerms?  (if not you might want to kick yourself for passing that offer up!)

according to thekid the offer they extended to him included (surprisingly) the customs. point well taken wrt the universals, but that'd be a tremendous deal on the customs!

Sadly, it turned out that the invalidated the 50% off coupon when they instead sent me the replacement cable for free; so no customs for me.

That said, the new cable arrived 2 days later, and it was a quick, painless, and very easy process dealing with them, so I have nothing but love for UE and their customer service.