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RE0s Failing

post #1 of 4
9/15/10 at 9:17pm
Thread Starter 

I'm not sure where to begin addressing warranty, I also added the msn contact listed at head-direct.com

 

Basically, I'm having the same issues I once did with my RE2, only this time they failed after 10 months instead of 8 months.

 

I updated my old thread at the last post: http://www.head-fi.org/forum/thread/410676/etymotic-er6i-and-head-direct-re2

 

Same symptoms where I began to hear distortion in the upper treble several months, then it evolves into a complete failure of one of the channels (right). I think the earbuds are OK because if I grip the minijack and cable in a certain direction I can make it usable, but it's very touchy and feels like carrying a discman with no skip protection haha.

 

How do I have them replaced? Also, I live in Ontario, Canada...can I send them to that USA address? I remember once calculating shipping back to China would have been $30 or so.

 

Thanks,

Jarrett


Edited by jarrett - 9/15/10 at 9:22pm
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post #2 of 4
9/16/10 at 10:16am
Thread Starter 

I got in touch through MSN instead

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post #3 of 4
9/16/10 at 6:06pm

Did you get a replacement pair in the end? 

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post #4 of 4
9/16/10 at 10:29pm
Thread Starter 

Yep, I just sent them out today 

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