I received a canned response basically saying the same thing. Rather disappointed that they don't stand behind their product more, but I will likely do a remold/recable from Inearz. No more Shures for me in the future!
It seems like Shure doesn't really understand how to support a premium product. The rep doesn't even sound like he really read my email, going on about "possible pricing if it is outside of warranty". Should I try to escalate this up the chain of command?
Edited by The_X - 9/16/10 at 7:45am