Unless that USPS employee is a head-fi member :P
USPS is THE WORST Carrier service on earth - Page 6
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This is somewhat encouraging... Per a 25 year USPS veteran employee ---
"It is not necessarily so that the piece would be taken. Because a repair is a viable solution, you may be given the option to retain the item and have it repaired. Because the cost estimate of the repair exceeds the insured amount, you would likely get the $700 to put towards the repair.
You need to retain ALL of the packaging materials as you will be asked to present all of that for inspection to determine if the item was adequately packaged. Because it was a puncture the went through to the item, you should not have a worry about the claim being denied for inadequate packaging."
At least there's a chance I won't get shafted!