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UM2 & UM3X with Removable Cable Warranty

post #1 of 4
Thread Starter 

Head-fier's,

We recently discovered that there is a potential issue that affects some of our UM2 and UM3X with Removable Cable. A component inside the earpiece may become dislodged and cause a “rattling” noise and decreased sound quality. The component in question has now been modified to correct the issue.

 

To find out more or to get your UM2/UM3X with Removable Cable replaced, please go to www.westone.com/warranty

post #2 of 4
Quote:
Originally Posted by p0wderh0und23 View Post

Head-fier's,

We recently discovered that there is a potential issue that affects some of our UM2 and UM3X with Removable Cable. A component inside the earpiece may become dislodged and cause a “rattling” noise and decreased sound quality. The component in question has now been modified to correct the issue.

 

To find out more or to get your UM2/UM3X with Removable Cable replaced, please go to www.westone.com/warranty

Looks like Westone is having quality control problems.  I had returned my UM3x and received the replacement yesterday which is defective out of  the box. This is the third Westone earphone I have purchased and the only one I have had any problem with.  I resent the fact that I now need to pay for a second return to Westone and wait yet again for a replacement unit.
 

 Poor, REALLY POOR, Westone.
 

post #3 of 4

Another bone to pick with Westone after reading the information in www.westone.com/warranty.  When I originally spoke to customer service, I was not told of the fact that Westone was picking up the return shipping cost for the UM3x problem.

post #4 of 4

Does this affect the um3x without the removable cable just wondering 

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