Our warranty starts on the sale of the product. This is what we state on our website, product literature etc.
Our customer service representative is new and incorrectly emailed the customer that it starts on day of manufacture. As many of you point out, this is rather silly and we did not catch it before it went out. It also points out that our internal training is insufficient.We are reviewing our internal training and also checking if any other customer has received incorrect information in the past. Apologies to KC7384 for having him go through the messy ordeal.
We want all our customers to be happy, so we will do our best to get them resolved.