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Audeze LCD-2 Impressions Thread - Page 431

post #6451 of 6454

Our warranty starts on the sale of the product. This is what we state on our website, product literature etc.

Our customer service representative is new and incorrectly emailed the customer that it starts on day of manufacture. As many of you point out, this is rather silly and we did not catch it before it went out. It also points out that our internal training is insufficient.We are reviewing our internal training and also checking if any other customer has received incorrect information in the past. Apologies to KC7384 for having him go through the messy ordeal. 

 

We want all our customers to be happy, so we will do our best to get them resolved. 

Audeze LLC is a U.S. manufacturer of headphones that redefine the world of high-end audio using a unique combination of proprietary planar magnetic...
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post #6452 of 6454
Quote:
Originally Posted by xsankar View Post
 

Our warranty starts on the sale of the product. This is what we state on our website, product literature etc.

Our customer service representative is new and incorrectly emailed the customer that it starts on day of manufacture. As many of you point out, this is rather silly and we did not catch it before it went out. It also points out that our internal training is insufficient.We are reviewing our internal training and also checking if any other customer has received incorrect information in the past. Apologies to KC7384 for having him go through the messy ordeal. 

 

We want all our customers to be happy, so we will do our best to get them resolved. 

Thanks for your reply, xsankar.

 

The representative mentioned my headphones' warranty was expired and "The warranty period starts from the date of manufacture of the headphones" for 3 times in the emails. Customer never know the representative is newbie or not, just knows the guy who represents the company, right? I will never know the truth If I didn't post my issue on this forum. That means the customers need to make a post on head-fi forum when their headphones need to repair, right?

 

In fact I am still waiting for the further solution from Audeze, but no one contacts me for 6 days!

post #6453 of 6454

Please check my PM. 

Audeze LLC is a U.S. manufacturer of headphones that redefine the world of high-end audio using a unique combination of proprietary planar magnetic...
Reply
post #6454 of 6454
Quote:
Originally Posted by xsankar View Post
 

Our warranty starts on the sale of the product. This is what we state on our website, product literature etc.

Our customer service representative is new and incorrectly emailed the customer that it starts on day of manufacture. As many of you point out, this is rather silly and we did not catch it before it went out. It also points out that our internal training is insufficient.We are reviewing our internal training and also checking if any other customer has received incorrect information in the past. Apologies to KC7384 for having him go through the messy ordeal. 

 

We want all our customers to be happy, so we will do our best to get them resolved. 

I'd also note that I have seen places where a company might fall back to date of manufacture if no accurate date of purchase can be obtained.  This often happens when a company has a transferrable warranty and information wasn't linked between them... or hard drive manufacturers. Where you couldn't possibly be out of warranty, because the item was manufactured within the warranty period.

 

At any rate, I had been figuring as soon as the first post went up, that this would be the result.

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