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Audeze LCD-2 Impressions Thread - Page 208

post #3106 of 9688
Quote:
Originally Posted by MattTCG View Post

If anyone is wanting to go with the newer lcd2 F and would like to part with their non F version, shoot me a pm. 
PM sent.

By the way, I noticed you have a PM1, how do you think the LCD-2 compares to the PM1?
post #3107 of 9688

Soundstage=tie

 

mids=lcd2 wins for that wonderful tone that makes vocal centric music a real pleasure

 

highs=slight edge to the Oppo as it seems a bit more resolving up top. Personally though I prefer the darker treble of the lcd2

 

bass=the lcd2 has a deeper more extended bass with real texture. The Oppo is a little bloomy for me and slightly muddy. I'll take the lcd2 all day for bass. 

 

comfort=Oppo, hands down. Will Audeze ever release a slimmed down version of this wonderful hp? They just seem to keep making them heavier. 

 

misc=build quality of the Oppo is impeccable. Better than most out there and this is there first hp. :eek:  Impressed. 

post #3108 of 9688

And this is a comparison with your LCD-2F?

 

Did you notice a difference in soundstage or imaging when going from the older LCD-2 to the Fazor model?

post #3109 of 9688

Those comparisons are based on pre-fazor model. 

post #3110 of 9688

Thoughts on how the pre and post fazor models compare?

post #3111 of 9688
I know this is an appreciation thread but just got a very unpleasant treatment from the Audeze, is it just me having a very bad luck?

Prohibited to quote their email.

Not very pleasant as I got this email as I just want to board for my holiday. Now my holiday is just a bit ruined. :-(
Edited by kupleh - 5/14/14 at 6:42am
post #3112 of 9688

So... if I'm reading this correctly... they are upgrading your cans (I'm guessing Fazor... and it sounds like they're doing it for free)... and they just want you to pay for shipping back to you? Doesn't seem unfair.

 

Perhaps you should clarify your situation more? Why are you sending them in? Is it for the Fazor upgrade? Did they do it for free? Did you pay for shipping to them? Are they asking you to pay for shipping it back?


Edited by joebobbilly - 5/13/14 at 2:29pm
post #3113 of 9688

What's the context of this? Did you say there was something wrong with the drivers? What product and service are you getting for free?

post #3114 of 9688

Hi all, I just received a secondhand pair of LCD 2s and am really loving them. They're a December 2013 model.

 

I'm amazed at how easy they are to listen to while still being very resolving!

post #3115 of 9688
Quote:
Originally Posted by joebobbilly View Post

So... if I'm reading this correctly... they are upgrading your cans (I'm guessing Fazor... and it sounds like they're doing it for free)... and they just want you to pay for shipping back to you? Doesn't seem unfair.

Perhaps you should clarify your situation more? Why are you sending them in? Is it for the Fazor upgrade? Did they do it for free? Did you pay for shipping to them? Are they asking you to pay for shipping it back?

Quote:
Originally Posted by Taowolf51 View Post

What's the context of this? Did you say there was something wrong with the drivers? What product and service are you getting for free?

Here is the chronology (apologize for my english, I'm posting through iPhone as well)
1. I check with them to upgrade the connector from the wood straight to new metal angled connector, they quoted me the price and also inform that I need to pay shipping two ways.

2. I refused to do the upgrade (shipping fee is too much) and then I told them that I can feel static on the wood cup

3. As in my previous quote from email from them stated that they want to inspect my unit regarding the static and they agree to pay the return shipment so I agree to do the upgrade and send my LCD 2.2 to them right away

4. I notice about the Fazors upgrade so I made inquiry about this and they quoted me the price

5. Because of the price diff between Fazors upgrade vs Connector upgrade isn't much, I told them to cancel connector upgrade and do Fazors upgrade instead

6. Just before boarding for my holiday I got the email from my previous post. They have received my LCD and told me to pay the return fee.

From the previous post they stated that they want to do inspection whether I want to do any upgrade it doesn't matter. This is my understanding but maybe I got it wrong.
I just kept wondering about this in my flight. Such company with good reputation in this forum can treat customer like this, it is just unacceptable for me. Maybe it is acceptable for you guys, I don't know.
post #3116 of 9688
Update to my problem, just received the email from audeze that they will pay for the return shipping.
Just not experience I expect from them honestly.
post #3117 of 9688

Sometimes you just have to politely remind them. Remember, they could be dealing with hundreds of RMAs at a time, and it's not surprising if they may have mixed you up with another scenario or case. To me, they seemed to have lived up to solid service considering the fact that they still came through for you and honoured the shipping cost. Patience is good my friend.

post #3118 of 9688
Quote:
Originally Posted by joebobbilly View Post

Sometimes you just have to politely remind them. Remember, they could be dealing with hundreds of RMAs at a time, and it's not surprising if they may have mixed you up with another scenario or case. To me, they seemed to have lived up to solid service considering the fact that they still came through for you and honoured the shipping cost. Patience is good my friend.

I've been dealing with small company like Trevor (Norne Audio, seems small to me) or big like Westone (is it consider big?), both of them handle customer well (to my experience).
They know what their customer request well and order/RMA process is simple and transparent.

From their last email it seems they are arrogant to me thats troubled me, usually I have my calm.
I do appreciate their good intention to inspect my LCD 2 and even pay the return shipping fee.
But the execution is just chaos. They have the customer request record but totally ignore it.

I do LOVE my LCD 2, hopefully all of this worth it for the shake of the great headphone.
Edited by kupleh - 5/14/14 at 7:39am
post #3119 of 9688
One person having one mild inconvenience does not make the RMA process chaos and the employees arrogent.
post #3120 of 9688

Not trying to discredit others, but I just had an amazing customer experience with Audeze. I bought mine secondhand, but they were new in Dec 2013. Unfortunately, there is a broken wire in the strain relief at the HP jack of the cable. I contacted Audeze on the off chance that they might help me out and they agreed to send me a replacement cable for no charge and even emailed me the frequency chart for my pair without me asking.

 

I'm continually impressed with the customer service from some of the companies in this industry.

 

I hope your situation resolves all for the best, kupleh.

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