Wow, Billerb...there's just no substitute for good customer service. Didn't those phones go out of production only like a year ago? How can there not be parts available?
People usually don't associate my profession (Im an RN) with having a large customer service component, but it truly does...and I spend my days trying to provide the best service I can to my patients. When I receive fantastic service as a consumer, I really like to take a moment to let them know how much I appreciate them. On the flip side, when there is poor customer service I will usually let them know how I felt by preventing them access to my money. The thing that kills me is that some of these companies seem completely oblivious to the fact that people like us are active on message boards, often with memberships in the many thousands. When they drop the ball and fail to take care of us, they risk having that "ripple in the pond" effect. Some companies get it, some don't. It's the ones that don't that I honestly just don't understand.
The other day I was on Amazon, and I was looking for something really ordinary, like a hair clipper. Amazon customers can rate products/companies on a 1-5 scale, so I usually read the poor reviews to see if there is really an issue that I should know about, or if people are just whining about shipping time or something other than the product itself. So I clicked on the negative reviews for this product and it was weird cause every negative review had exactly ONE comment attached to it. I started reading the comments one by one, and do you know who it was? It was one of the executives from the company writing a separate note to every single person who had posted a negative review, and giving them their office number so they could call and allow the company to remedy the problem. I was just amazed by that! I ended up buying a product from that company, in large part due to the effort they made to keep their customers happy.