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The Official Beyerdynamic T1 Impressions and Discussion Thread - Page 314

post #4696 of 7895

Wow, Billerb...there's just no substitute for good customer service. Didn't those phones go out of production only like a year ago? How can there not be parts available? 

 

People usually don't associate my profession (Im an RN) with having a large customer service component, but it truly does...and I spend my days trying to provide the best service I can to my patients. When I receive fantastic service as a consumer, I really like to take a moment to let them know how much I appreciate them. On the flip side, when there is poor customer service I will usually let them know how I felt by preventing them access to my money. The thing that kills me is that some of these companies seem completely oblivious to the fact that people like us are active on message boards, often with memberships in the many thousands. When they drop the ball and fail to take care of us, they risk having that "ripple in the pond" effect. Some companies get it, some don't. It's the ones that don't that I honestly just don't understand. 

 

The other day I was on Amazon, and I was looking for something really ordinary, like a hair clipper. Amazon customers can rate products/companies on a 1-5 scale, so I usually read the poor reviews to see if there is really an issue that I should know about, or if people are just whining about shipping time or something other than the product itself. So I clicked on the negative reviews for this product and it was weird cause every negative review had exactly ONE comment attached to it. I started reading the comments one by one, and do you know who it was? It was one of the executives from the company writing a separate note to every single person who had posted a negative review, and giving them their office number so they could call and allow the company to remedy the problem. I was just amazed by that! I ended up buying a product from that company, in large part due to the effort they made to keep their customers happy. 

post #4697 of 7895
Quote:
Originally Posted by Focker View Post

Wow, Billerb...there's just no substitute for good customer service. Didn't those phones go out of production only like a year ago? How can there not be parts available? 

 

People usually don't associate my profession (Im an RN) with having a large customer service component, but it truly does...and I spend my days trying to provide the best service I can to my patients. When I receive fantastic service as a consumer, I really like to take a moment to let them know how much I appreciate them. On the flip side, when there is poor customer service I will usually let them know how I felt by preventing them access to my money. The thing that kills me is that some of these companies seem completely oblivious to the fact that people like us are active on message boards, often with memberships in the many thousands. When they drop the ball and fail to take care of us, they risk having that "ripple in the pond" effect. Some companies get it, some don't. It's the ones that don't that I honestly just don't understand. 

 

The other day I was on Amazon, and I was looking for something really ordinary, like a hair clipper. Amazon customers can rate products/companies on a 1-5 scale, so I usually read the poor reviews to see if there is really an issue that I should know about, or if people are just whining about shipping time or something other than the product itself. So I clicked on the negative reviews for this product and it was weird cause every negative review had exactly ONE comment attached to it. I started reading the comments one by one, and do you know who it was? It was one of the executives from the company writing a separate note to every single person who had posted a negative review, and giving them their office number so they could call and allow the company to remedy the problem. I was just amazed by that! I ended up buying a product from that company, in large part due to the effort they made to keep their customers happy. 

Wow now that is how its done. I wish Cowon were as eager. They don't even reply to emails. 

post #4698 of 7895

+10

post #4699 of 7895

Just for the record, I left my T1's stretched out for three weeks. 

 

I've used them on the three successive weekends and only today can I say that they have finally stretched out (a little bit)! Around 22cm wide was the box which was used to stretch the headband out and I finally can see a difference.

 

From the signs of things they won't naturally revert to their original clamp so finally I can use these headphones properly now.

post #4700 of 7895
Quote:
Originally Posted by CantScareMe View Post

Just for the record, I left my T1's stretched out for three weeks. 

 

I've used them on the three successive weekends and only today can I say that they have finally stretched out (a little bit)! Around 22cm wide was the box which was used to stretch the headband out and I finally can see a difference.

 

From the signs of things they won't naturally revert to their original clamp so finally I can use these headphones properly now.


Just extend them fully and unbend metal portion that goes from cup to the headband, same exact procedure as with HD650, the headband itself is not very bendy.


Edited by Andrew_WOT - 6/30/13 at 6:59am
post #4701 of 7895

i knew this would happen someday.... the frame bends easily and gets weak cause of the "t1" text that has been cut out. i literally just removed them and felt the metal bend out and it just kinda broke out of nowhere.

 

oh well, hope beyerdynamic will fix it quickly. last time i was without T1 for like 2 months frown.gif 2nd time headband has broken.

 

post #4702 of 7895

AAARRRGHHH!!!! That pic made me feel light headed!  I don't know if I can look at that again lol. That SUCKS, DG! I hope they get you hooked up quick...ugh!!

 

BTW, that Avicii track is sick! I pulled the MP3 off Amazon last night and I've played it about five times on three different pairs of headphones (T1, 1350, Grado PS500)...as I was listening to it the 2nd or 3rd time, it was taking me back to when I was in my early 20s and I would go for a drive around the beltway of Rochester, NY on a warm summer night...radio cranking, windows down, feeling the burst of the turbo on my Eagle Talon...good times! 

post #4703 of 7895
Quote:
Originally Posted by Focker View Post

AAARRRGHHH!!!! That pic made me feel light headed!  I don't know if I can look at that again lol. That SUCKS, DG! I hope they get you hooked up quick...ugh!!

 

BTW, that Avicii track is sick! I pulled the MP3 off Amazon last night and I've played it about five times on three different pairs of headphones (T1, 1350, Grado PS500)...as I was listening to it the 2nd or 3rd time, it was taking me back to when I was in my early 20s and I would go for a drive around the beltway of Rochester, NY on a warm summer night...radio cranking, windows down, feeling the burst of the turbo on my Eagle Talon...good times! 

 

yeah one of my fav songs. and thanks, i hope i get it fixed soon. beyerdynamic has excellent customer service and my warranty should be good till the end of this year so i should be ok.

 

in the meantime ill use HD 800 and WA2. and LCD-2

post #4704 of 7895
Quote:
Originally Posted by Dubstep Girl View Post

 

yeah one of my fav songs. and thanks, i hope i get it fixed soon. beyerdynamic has excellent customer service and my warranty should be good till the end of this year so i should be ok.

 

in the meantime ill use HD 800 and WA2. and LCD-2

 

You gonna send it to the Beyer repair center in New York? They did my re-cable and the service was fantastic. I hope they get yours turned around quick. 

post #4705 of 7895

DSG...my heart goes out to you!!!!  So soon after my Denon D5000 funeral...I can't take much more pain.

Was just tracking your Jack Johnson songs...much, much appreciated.  Here's hoping your T1's are back

quicker than you think.  I'm only on my third day.  Just amazing cans.  I've been a gigging drummer for 40+

years and listen to mostly instrumental stuff.  Instrument timbre and detail is what does it for me.  These things

are so damn PURE !!

Anyway, thanks again to you and all for the reference tunes and hang in there!!

post #4706 of 7895

yeah. new york, peter castelli i think. i talked to him before when my DT 990s broke and when my T1's headband broke last year. great guy seems like the service is very good  with beyerdynamic. they took a little longer with T1 last time, but when i did 990s, it was back in a little over a week, very fast.

post #4707 of 7895
Quote:
Originally Posted by Dubstep Girl View Post

yeah. new york, peter castelli i think. i talked to him before when my DT 990s broke and when my T1's headband broke last year. great guy seems like the service is very good  with beyerdynamic. they took a little longer with T1 last time, but when i did 990s, it was back in a little over a week, very fast.

 

Nice, Peter is the guy who helped me, as well. He'll take care of ya. 

post #4708 of 7895
Quote:
Originally Posted by Andrew_WOT View Post


Just extend them fully and unbend metal potion that goes from cup to the headband, same exact procedure as with HD650, the headband itself is not very bendy.

 

I was thinking of bending the metal that was there but decided against it as it could permanently damage the phone. The picture above shows what I mean!

 

Anyway, I was listening to the T1 yesterday and have to say that it's the best sounding headphone I've owned. It pairs well with the graham slee solo diamond edition amp, though I've even tried it from a fiio e9 and like what I hear. It's not that hard to drive this headphone (soundwise) - easier than the fostex mad dogs I'd say who benefit greatly from a more powerful amp than the slee/fiio. I might soon get the burson soloist SL and see how this fares with the T1, though that;s for another day.

 

Interestingly enough, I was put off for some time now by the reputation this beyer has of being unbearably bright (ultrasone pro900 style) and having resonance/reverb problems (denon d600/d7100 style). Not true. I first heard it with my gear at a headfi meet earlier this year and knew I would be buying it. After a 300hr burn in (customary period as of what I experienced burn in wise with phonak 232's) and a stretch as well, i'm finally there!

post #4709 of 7895
Quote:
Originally Posted by Dubstep Girl View Post

i knew this would happen someday.... the frame bends easily and gets weak cause of the "t1" text that has been cut out. i literally just removed them and felt the metal bend out and it just kinda broke out of nowhere.

 

oh well, hope beyerdynamic will fix it quickly. last time i was without T1 for like 2 months frown.gif 2nd time headband has broken.

 

 

Stop sleeping with your T1 , sitting on it or what ever  , anyway of your collections seams that only T1 is molested , confused.gif

 

Or it's just that T1 get more head time than the others ?


Edited by HaVoC-28 - 6/30/13 at 4:48am
post #4710 of 7895
Quote:
Originally Posted by Dubstep Girl View Post

i knew this would happen someday.... the frame bends easily and gets weak cause of the "t1" text that has been cut out. i literally just removed them and felt the metal bend out and it just kinda broke out of nowhere.

 

oh well, hope beyerdynamic will fix it quickly. last time i was without T1 for like 2 months frown.gif 2nd time headband has broken.

 

that is scary considering i just got mine. now in gonna be extra precious. 

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