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SR60-Mod - Page 196  

post #2926 of 5003

wje--Awesome!!!!

post #2927 of 5003
Wow reading that just gave me a boner for grado. <-- this should go to "you know you're an audiophile when.." thread lol
post #2928 of 5003

Haha only in this thread people can "get a boner" from Grado customer support. What you got there is the standard issue response when you ask Grado about repairs etc. It is also the only (kind of) response you will get, no exceptions are made.

 

Especially for international buyers this is really problematic as shipping is insanely expensive.

post #2929 of 5003
I really value customer support like that. It's more of a rarity than a norm. Particularly when they know you're deliberately messing with their headphone design. Besides I'm still pretty young so random boners are typical heh. And come on! I'm sure some of you had boners looking at some of the mods here!
post #2930 of 5003

Well, youngster, back in the day, good customer support is supposed to be friendly and personal. Ah, what am I saying, I am 19 myself. :-D Anyway, I do think Grado has one of the worst customer support out there. Just do a search and read about all the unhappy head-fiers who dealt with Grado before.

post #2931 of 5003
Wow that's pretty contradicting to wje's experience.. Maybe they had a change of management. I haven't had to deal with them myself since their stuff seems pretty damn reliable.

And if you're 19, I feel old. =/ would have been nicer if you didn't share your age lol.
post #2932 of 5003
Quote:
Originally Posted by apatN View Post

Well, youngster, back in the day, good customer support is supposed to be friendly and personal. Ah, what am I saying, I am 19 myself. :-D Anyway, I do think Grado has one of the worst customer support out there. Just do a search and read about all the unhappy head-fiers who dealt with Grado before.


I always thought you were like 40.

 

post #2933 of 5003

I made a trip out today to Michael's to buy a few craft supplies (adhesives, felt, etc.).  Casually, I walked through the area of unfinished wooden items just to see if they carried any napkin rings.  Well, they didn't - so, I'll follow-up with a user in another thread.  However, I noticed a desoldering tool "designed for ladies".  Yes, it specifically stated that on the package label.  Who would have thought that us men would ever have to face being denigrated by seeing tools designed just for ladies - especially desoldering tools?  What has happend to this world we're living in?  <sigh>

 

 

post #2934 of 5003

I'm 18. Do I win?
 

Quote:
Originally Posted by apatN View Post

Well, youngster, back in the day, good customer support is supposed to be friendly and personal. Ah, what am I saying, I am 19 myself. :-D Anyway, I do think Grado has one of the worst customer support out there. Just do a search and read about all the unhappy head-fiers who dealt with Grado before.



 

post #2935 of 5003
Quote:
Originally Posted by apatN View Post

Well, youngster, back in the day, good customer support is supposed to be friendly and personal. Ah, what am I saying, I am 19 myself. :-D Anyway, I do think Grado has one of the worst customer support out there. Just do a search and read about all the unhappy head-fiers who dealt with Grado before.


Well it seems as if you already have your mind made up. I can say from personal experience that I too have had a positive customer service experience with Grado. One of my plastic gimbal rings broke. So I called Grado fully expecting to pay for a replacement. Instead all they asked for was for an address so they could mail me a new one. Which they promptly did at no charge. You can think what you want but this head fier's Grado customer service experience was like the one wje just shared, satisfying.

post #2936 of 5003



 

Quote:
Originally Posted by wje View Post

I made a trip out today to Michael's to buy a few craft supplies (adhesives, felt, etc.).  Casually, I walked through the area of unfinished wooden items just to see if they carried any napkin rings.  Well, they didn't - so, I'll follow-up with a user in another thread.  However, I noticed a desoldering tool "designed for ladies".  Yes, it specifically stated that on the package label.  Who would have thought that us men would ever have to face being denigrated by seeing tools designed just for ladies - especially desoldering tools?  What has happend to this world we're living in?  <sigh>


What is a desoldering tool?

 

I ask because I need to resolder my silver cable to my liberated SR60 drivers when I put them in their new wood driver housings. I'm also going to have to do it again with the 225's I bought to mod.
 

 

post #2937 of 5003

Grado seems like a, at the very least, decent company when it comes to customer service. 

 

We're all a billion years old. Just reincarnated. Our spirits have wandered the Earth for millions of years. I swear brah'

post #2938 of 5003
Quote:
Originally Posted by Saintkeat View Post

Wow that's pretty contradicting to wje's experience.. Maybe they had a change of management. I haven't had to deal with them myself since their stuff seems pretty damn reliable.

And if you're 19, I feel old. =/ would have been nicer if you didn't share your age lol.


Additionally, please keep in mind that Grado responded to my request on a Sunday.  How many companies would even do that?  Most would wait until 8:00 a.m. the next morning.  The last communication I had with Grado was a few months back.  I checked out their Web site of authorized retailers and noticed one that had been out of business for about 6 months.  I sent Grado a note on a Saturday to inform them of this issue with the vendor being listed.  I received a response back within a few hours that they'd get the change made to their list of authorized vendors.

 

 

 

post #2939 of 5003
Quote:
Originally Posted by KneelJung View Post

What is a desoldering tool?

 

I ask because I need to resolder my silver cable to my liberated SR60 drivers when I put them in their new wood driver housings. I'm also going to have to do it again with the 225's I bought to mod.
 

 


The tool that Michael's was selling was actually a modified soldering iron with a split tip and what appeared to be a roll of copper mesh braid.   The tool was about $16.00, if I recall correctly.  In all honesty, all you really need to do is to head to Radio Shack and pick up a small spool of the copper mesh braid used for desoldering.  Hold the copper mesh over your connection and heat the connection with your soldering iron.  The mesh will "absorb" the melted solder and "wick" it away from your connection - making things all clean and tidy.  Other people use suction bulbs to suck up the melted solder away from the connection.  For me, the $3.00 or so for the copper mesh has been a good accessory to have.

 

Best of luck.

 

post #2940 of 5003
Quote:
Originally Posted by wje View Post

Who would have thought that us men would ever have to face being denigrated by seeing tools designed just for ladies - especially desoldering tools?  What has happend to this world we're living in?  <sigh>

 

 


dude, we ladies have been forced to use tools designed for men since the dawn of time (unless you consider a curling iron a tool)  tongue.gif

 

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