... my issue...
About 9 months ago the back of my RE0's became unglued while I was in Moscow, Russia and head-direct cheerfully told me to mail them to their China address, at which point I did, and I very quickly (not counting 1.5 weeks of transit time-Russian post is sketchy) got my headphones back repaired.
To contrast this, I was having an issue with the RE0 cord near the headphone jack and asked if I could send them in. Again, head-direct was prompt in replying and gave me their New York address, as I'm now in the states. I shipped via UPS and according to UPS tracking data, my headphones arrived last Tuesday.
It's been a week now and Head-Direct has yet to confirm whether they have my headphones or not. I've emailed them the tracking number which shows that the headphones have been delivered. The recurring reply is "We'll check our PO boxes tomorrow." I ask again at the end of the next day. Then, the following day I receive, "I'll update you as soon as I check the PO Box." It is now a day after that last email and still nothing.
I was just wondering if anyone else has had an issue like mine when dealing with Head-Direct. I have no reason to think they are purposely avoiding getting my headphones, as they've been very helpful and quick in previous cases with me (plus their headphones are amazing to my ears); but this is very weird from my side. I've never had this happen with any company actually. I almost want to get my headphones back and ship them to the China site.
Anyone have any thoughts/experiences with this? At this point I'm just worried someone else signed for the headphones and took them. Someone named "CHEN" according to UPS. If so, I probably would need to contact UPS soon to recover damages.