I had ordered a HRT Music Streamer II + High Resolution USB DAC from ALO Audio on Friday. I have just received an email informing me that my order's have been cancelled informing me that the item is not in stock.
... But at the item is still listed on their website! O_O http://www.aloaudio.com/hrt-music-streamer-ii-plus-high-resolution-usb-dac
How's that for customer service?! What kind of excuse it this?
This business of ALO and other retailers not honoring their advertised prices is shameful, in my opinion. If the retailer no longer has an item in stock, they should apologize to the customer, then present him with two choices: Cancelling the order at the customer's discretion -OR- honoring the advertised price by shipping the item later, when it's back in stock.
And I agree with eatsleeplim on this point, too: Stop advertising the item on your web page. The HRT Music Streamer II+ is still shown as available at ALO's Black Friday page, even now. A web-master could edit that page in about 30 seconds flat.
Why would they want to alienate prospective future customers by behaving this way? It's self-defeating. Companies who mistreat their customers have no way of assessing the negative impact it has on their sales. Customer service has to come first, ahead of everything else.