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Announcement!  

post #1 of 18
7/28/10 at 9:50pm
Thread Starter 

Hey guys, my name is Mike and I am the new guy I just wanted to let everyone know that we have set up an email address for any questions you might have about any of our products. The email address is custserv@whiplashaudio.com. This will be an additional resource to the customer service phone number, as that number is only available 9am-5pm EST Monday-Friday.

post #2 of 18
8/11/10 at 3:18am

i still havent received my Studio for nearly 1 year (11 month 20 days exactly), can you help me?? i already pm`ed and emailed Craig a few times until i tired and he didnt response me.

i think i will lost my $350 :(


Edited by a_tumiwa - 8/11/10 at 3:21am
post #3 of 18
8/13/10 at 3:07pm
Thread Starter 

I will talk to craig. I thought he was in the works of shipping it out, but let me verify that.

 

Thanks.

post #4 of 18
8/13/10 at 8:59pm

thanks sir,

i dont care about the delay or anything, just need clarification about the status.

 

thanks again.

post #5 of 18
8/15/10 at 6:15pm

Hey!

 

The nixup has been identified and will ship by tuesday.

 

VERY sorry for the delay..

Craig

post #6 of 18
8/23/10 at 1:20am

Hey Craig, could you refund my money for the studio when you see this? It's a little hard to get a hold of you and I'd rather just back out for now... thanks.

post #7 of 18
8/24/10 at 9:23pm

Mr Likwid, if possible, please send me the tracking number at a_tumiwa@yahoo.com (my primary email for now) or pm me.

many thanks :)

post #8 of 18
8/26/10 at 8:47pm
Thread Starter 

Unfortunately I do not have access to the orders so I cannot get a tracking number for you. Craig is out of town until Monday, but I will make sure he sends you the tracking number when he gets back. You should have received one in your email when it shipped out.

 

Mike.

post #9 of 18
9/21/10 at 7:10pm

i still havent received any email from whiplash audio sir :(

post #10 of 18
9/26/10 at 11:03pm

Glad I'm not the only one..

post #11 of 18
9/27/10 at 11:32am
Thread Starter 

Ok, we finally have mostly everything ironed out. Most recently, i was not getting notification that I was getting any PM's once my account got switched to being affiliated with Whiplash. Now that I also have a new laptop, and the customer service phone is all up and running everything should be going much more smooth from now on. I am going through all of my PM's now and I should be caught up with everyone by today. Also remember, all customer service requests should be going through either custserv@whiplashaudio.com or through the customer service phone. We are trying to get one standardized area put in place for all customer service related issues. Also, when emailing us, please include your name and address so we can locate your order quickly 

post #12 of 18
9/27/10 at 7:29pm
Quote:
Originally Posted by Likwid View Post

Ok, we finally have mostly everything ironed out. Most recently, i was not getting notification that I was getting any PM's once my account got switched to being affiliated with Whiplash. Now that I also have a new laptop, and the customer service phone is all up and running everything should be going much more smooth from now on. I am going through all of my PM's now and I should be caught up with everyone by today. Also remember, all customer service requests should be going through either custserv@whiplashaudio.com or through the customer service phone. We are trying to get one standardized area put in place for all customer service related issues. Also, when emailing us, please include your name and address so we can locate your order quickly 


x2  

post #13 of 18
9/29/10 at 1:32pm
Thread Starter 

Well, we have mostly everything caught up and the updated website is getting close to being ready. We are in the works of redesigning the website to allow custom orders to go much more  smooth. We are also adding many of the products we currently make to the website that have been announced here, or not at all. I am going to post on this thread with new news, and things we are woking on so keep your eyes open for new posts  Since things are getting close to being caught up, I have had much more time to devote to answering emails and posts. I have been sending some PM's trying to help out with unanswered questions, make sure issues have been resolved, and trying to tidy everything up in general. If you have any questions, please send an email to us and I have been getting better recently about answering them as fast as possible. We have some exciting things in the works with special deals and new products, so keep an eye out here and on our website!

 

Thanks,

Mike.

post #14 of 18
9/30/10 at 2:27pm

Good Job Mike ! 

post #15 of 18
9/30/10 at 7:32pm

Hello Craig,

its been 4 weeks now and have not gotten a response from whiplash audio on my 5G IPOD VIDEO to be whipmodded , i have PM you numerous times, I have emailed also

to be in contact,Craig Please contact me as to the status of my order is every thing okay ?............. 

also on the order is a 60'' elite Twag OM and the whiplod lod.

Thanks Craig

ALL EARS


Edited by ALL EARS - 9/30/10 at 7:36pm
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