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WARNING: Monster DOES NOT honor warranty on open box items!! - Page 2

post #16 of 73

And others have transferable warranty.  Really comes down to the company focus and how much they believe in their product.  Bryston offers a 25 year transferable warranty.  Thats a pretty big commitment to customers and their product.

post #17 of 73

I didn't say you shouldn't have the receipt. However, my Grado SR-80s once lost sound on the right side, I called Grado and they just said send them back, never asked for a receipt. They fixed them, no charge. Once, a friend had a driver from Callaway, who makes golf clubs, and it broke. They Fedexed him a new one the next day, never asked for a receipt or the old one back. He's never bought anything but a Callaway club. That's what I meant by lifetime companies. The don't want to nickel and dime the customer, they want them to keep returning for more.

 

Yes, it's standard not to replace stuff for life, but guess what, some companies will do it because they really believe in their products. And my guess is pays for itself in the long run. Of course, we're talking higher end products for the most part. Though Koss will provide lifetime warranties, I believe, on their cheap phones, and not sure if they require an invoice. Just ship them the broken ones.
 

Quote:
Originally Posted by David58117 View Post

I don't see what's so bad about "proof of receipt" being a requirement.  It's pretty standard that most companies wont keep repairing or replacing products for life, no matter who the owner it.  Besides, owners have to take some responsibility....

 

If I had a quarante that AKG would replace my K701s, screw the portapros - I'd be taking the K701s with me walks, bike rides, etc! 

 

post #18 of 73
Quote:
Originally Posted by Solude View Post

And others have transferable warranty.  Really comes down to the company focus and how much they believe in their product.  Bryston offers a 25 year transferable warranty.  Thats a pretty big commitment to customers and their product.


X2. Companies who believe in their products will do right by the customer, no matter where they fall in the buyer chain. To me, it's petty of Monster (or any company who does it) to disallow a warranty transfer, or a warranty on an open box deal. It's BS, and shows the company's pride in its products is more lip service than reality. Just because it's common, that is, the practice of disallowing warranty transfers, doesn't make it good. In the end, there usually is a workaround (see my Amazon example on rejecting a delivery), but why make the customer go through hoops?


Edited by slaters70 - 7/23/10 at 11:42am
post #19 of 73


X3, personally I don't think companies should be even allowed to shirk their responsibility to back up their products warranty with these types of loopholes. The only part of the warranty I could see Monster being able to control who is allowed to get is the free replacement even if the product is damaged by the customers own carelessness or accident. Otherwise manufacturer defect issues should be warrantied so long as the customer can prove the product stil had warranty left (ie the original bill of sale showing how much warranty time is left on the product).
 

Quote:
Originally Posted by Solude View Post

And others have transferable warranty.  Really comes down to the company focus and how much they believe in their product.  Bryston offers a 25 year transferable warranty.  Thats a pretty big commitment to customers and their product.

post #20 of 73
So they want you to GUESS if your headphone came damaged before you open it? To me these phones look overpriced.
post #21 of 73

Shure and Westone don't have transferable warranties.  Are you saying they don't have faith in their product?
 

Quote:
Originally Posted by Solude View Post

And others have transferable warranty.  Really comes down to the company focus and how much they believe in their product.  Bryston offers a 25 year transferable warranty.  Thats a pretty big commitment to customers and their product.


 

post #22 of 73
vhbaske, I think this policy applies only to B-stock items. That is, earphones that were returned to the seller and then sold again. I believe that warranties would be honored on all new products.
post #23 of 73
Quote:
Originally Posted by lazard View Post

Shure and Westone don't have transferable warranties.  Are you saying they don't have faith in their product?
 


 


I can't find anything that would suggest Shure won't accept repairs with receipt from the second owner.  Westone doesn't have a good support section so...

post #24 of 73
Quote:
Originally Posted by mvw2 View Post

No surprise.  Monster as a company is pretty evil and heartless as far as companies go.  Everything they make is expensive and they tried to sue everyone under the sun for anything remotely like their products in looks or name.  They just do some really stupid stuff.  It is nice that their earphones are pretty darn good sounding though, but it's a big thumbs down as far as their business practices go.


Thats just a silly overstatement.  When you have companies like Apple, Dell, HP, Sony and Samsung your attitude is over the top IMHO.  No offense.

post #25 of 73

Dell and HP service is quite good actually, though Sony service is terrible and everything Samsung I've ever had died or was just poor quality.

post #26 of 73
Thread Starter 

man, how did this thread turn into a brand war?  it was just meant as an fyi, lol.

post #27 of 73
Quote:
Originally Posted by ShyFroggy View Post

man, how did this thread turn into a brand war?  it was just meant as an fyi, lol.



LOL this is what head-fi'ers do when we are bored with arguing about the attributes of our headphones, politics and religion are taboo but commercialism and the evils of the corporate world... NOT SO MUCH

post #28 of 73

"As of May 1, 2007, Shure Incorporated (“Shure”) hereby warrants to the original consumer purchaser only that this product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the consumer’s original date of purchase directly from Shure or from a Shure-authorized reseller."..."This warranty is not transferable."

 

http://store.shure.com/store/shure/ContentTheme/pbPage.warranty_registration
 

Quote:
Originally Posted by Solude View Post




I can't find anything that would suggest Shure won't accept repairs with receipt from the second owner.  Westone doesn't have a good support section so...

post #29 of 73

I hate to say it but at the end of the day I ask people for a copy of the bill of sale when I buy used. I do it for two reasons. One is to ensure the product is legal and not a fake. Two I have zero issues using the reciept as proof of purchase for warranty. If the manufacturer asks if I am the original owner I simply say I have the bill of sale. Some may think I am being dishonest but I don't think so, I am just ensuring the manufacturer obliges their original warranty.

post #30 of 73

The original warranty only covers the original purchaser.  The manufacturer has no obligation to honor the original warranty once the product changes hands.
 

Quote:
Originally Posted by dweaver View Post

I hate to say it but at the end of the day I ask people for a copy of the bill of sale when I buy used. I do it for two reasons. One is to ensure the product is legal and not a fake. Two I have zero issues using the reciept as proof of purchase for warranty. If the manufacturer asks if I am the original owner I simply say I have the bill of sale. Some may think I am being dishonest but I don't think so, I am just ensuring the manufacturer obliges their original warranty.

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