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Elite TWag OM replacement cable with over molding Pre Order Info - Page 21  

post #301 of 312
My Tracking status has been Electronic Shipping Info Received since 3rd of nov. Is that normal at all?
post #302 of 312
My tracking status has been Electronic Shipping Info Received since 3rd of nov. Is that normal at all?
post #303 of 312

I sent the money for the OM cable on Nov 4 and now I don't even have the electronic shipping info.  =(

post #304 of 312

Send an email to get information about your order.

custserv@whiplashaudio.com
post #305 of 312

I did already =(...

post #306 of 312

I know the waiting is rough but Craig will get you sorted out I am sure.

post #307 of 312
Quote:
Originally Posted by chiaping View Post

My tracking status has been Electronic Shipping Info Received since 3rd of nov. Is that normal at all?

 

Don't panic....

 

Where are you located?


What method of shipping has been used to send them to you? - As i had my Twags shipped originally using USPS and they took for what should of been seven days at most to reach the UK turned out to be 30 days and there was no tracking update at all from USPS after the initial info of saying it had been received at a local city depot in the NY area.

 

So it look's like mine got caught up in custom's whether it was at US or UK customs i will never know, but i have sent my Twags back to Craig for retermination to a different type of plug plus ordered some more Twag's on top and have decided it is worth paying the extra to have it shipped back via someone like Fedex or UPS for reliable tracking and convenience/speed logistically as opposed to the USPS service. 

 

Hope this may of be some re-assurance for you, it made the prolonged wait worthwhile when i finally got to hear how good the TWag cable was and will now miss them for a couple of weeks whilst they get re-terminated ; (

 

 

post #308 of 312
Guys, give Craig a break. I think he was out sick last week or two.
post #309 of 312


 

Quote:
Originally Posted by FortisFlyer75 View Post



Quote:
Originally Posted by chiaping View Post

My tracking status has been Electronic Shipping Info Received since 3rd of nov. Is that normal at all?

 

Don't panic....

 

Where are you located?


What method of shipping has been used to send them to you? - As i had my Twags shipped originally using USPS and they took for what should of been seven days at most to reach the UK turned out to be 30 days and there was no tracking update at all from USPS after the initial info of saying it had been received at a local city depot in the NY area.

 

So it look's like mine got caught up in custom's whether it was at US or UK customs i will never know, but i have sent my Twags back to Craig for retermination to a different type of plug plus ordered some more Twag's on top and have decided it is worth paying the extra to have it shipped back via someone like Fedex or UPS for reliable tracking and convenience/speed logistically as opposed to the USPS service. 

 

Hope this may of be some re-assurance for you, it made the prolonged wait worthwhile when i finally got to hear how good the TWag cable was and will now miss them for a couple of weeks whilst they get re-terminated ; (

 

 



 

Thanks for the reply.

and yes, I am sure Twag is worth to wait, just a little bit unsure about the estimated time of arrival since it's my first time to buy from whiplash. I am located in japan and using USPS Priority Mail International as the shipping method. After this i sure will try a shipping method with more reliable tracking. Thanks again

post #310 of 312
Thread Starter 

Hey guys...

 

I have been having problems with the local USPS office. I have addressed a few issues.

 

Also I have been working with UPS and Fedex. The main problem is that the cost is 3 - 4x more expensive. I would have to pass that cost to the customers and my prices would go up. 

 

Also customs have been very very slow in recent days. 

Trust me we are doing our very best to resolve these issues.

 

Craig

 

post #311 of 312

Fedex is always more expensive, no matter what.

 

Anyway, I hope the TWag OM cable will come soon before I went off to Australia and YGPM, Craig.

post #312 of 312

Hi Craig,

 

Sent you a PM for my cable.

 

Please update status and please send to me soon as I will be travelling again.

 

You can send back to me via Fedex or DHL, and I will pay for the extra costs.

 

Thanks.

Mark


Edited by MarkTwain - 11/25/10 at 2:37am
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