Hello everyone, I'm just a disgruntled customer from singapore - and i heard that some of you guys could help me out so i really really do appreicate you guys taking time off to read about my rant/problem - cheers i
I
 
did not realise the immensity of how screwed I would be if i RMA'd.
That is my fault. However, the rest I assure you is beyond me.

I was a proud owner of a UE SF-3 studio. brilliant pair of earphones, loved it greatly.
once, the cable was spoilt and stereo kindly told me to get it checked out at the RMA centre. I did, was greeted RUDELY by a woman service staff (suspect is angeli**) and she quickly diagnosed the problem as, no problem. but if you want i can exchange it for sf-4, the next model. at that moment i was like, no way, sf-4s as you know are horrible.

so in the end i got a replacement cable from stereo and so it was to end.

i wasn't so lucky. a few months down the road the actual driver spoilt, and when i removed the cable to try to salvage what i could, the driver promptly came out of the shell.
good game i thought, no choice RMA get the sf-4s.
i came to terms with that but it would seem that the RMA centre knows no limits in its tyranny.

after verifying with them my warranty etc, i turned my proud studios in, reluctantly for the sf4s.
i was notified that i would have a 4-6 weeks waiting time.
at that time, it was something i was willing to tolerate.

right now im just pissed.
recently eserv transfered its rma duties and services to EQuest at paya lebar.
this was done on 1st july 2010.
my sf3s were sent in 27 may 2010. knowing that the transfer of services on 1st july fell in the 4-6 weeks stipulated, maybe you didnt know it was going to happen, but at least someone would take the time to call me to let me know that i had to expect a call from someone else now?

even better - when i got fed up and called eserv to check, they just push it to equest, call this number. called it, and good thing the guy at least knew my name, so i was assured that at least my RMA was in the system. then he goes on to say that right now there is NO ETA. for my replacement earphones.
zero eta.

i am appalled, and right now all i want is my god damned warranty replacement that i am entitled to, and their handling of rma as i've read and personally experienced is terrible.

i just wanted to share my experiences with bros who may not have had the fortune of discovering their atrocity, and rant a bit

That driver doesn't just come out of the shell. Those bodies are well glued though the connector could be more secure. If you removed the driver, you're lucky to get a replacement at all.

I loved the service I got from Ultimate Ears. The female assistant was appropriately nice and replaced my triple,fi pro 10 with new ones even though she asked me whether the problem was only with the cable at first. I liked it because it may have been my fault that there was a problem with it (by using the cleaning tool, but I suppose it shouldn't have gave way anyway).