I had the same post posted in Head-direct sponsored forum.
I did not get much response.. so I guess I've posted them in the wrong section.
If someone could tell me how I can delete the thread I posted in the head-direct forum, I will delete them =]
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Hello,
I just purchased a HM-801 from a fellow Head-fier EL Ray.
I received them and it was working fine for about an hour.
I tried it both as a DAC, and a Player. They were working fine.
Then I had to step outside for a while so I charged it for about 7 hours and when I came back, suddenly it produces no sound, just low volume hiss and noise.
The problem is same whether it is being used as a DAC or a player.
It also tells me that the battery has no power after 7 hours of charging.
I have tried to re-boot the system (already spoke with one of the customer service representatives)
I also tried to take out the battery and re-insert them (few times).
Battery is still not charging.
Could this have anything to do with the fact that I'm in S.Korea and the outlet is 220v?
I know few others in Korea using HM-801 so I do not think that this could be the problem.
The customer representative also told me that they need paypal transaction page in order to get it serviced. What happens if I cannot provide them? how much would it cost me for repair?
I hope I can resolve the problem without sending the unit to China :(
Hope somebody can help!
Rk
