This is a follow up on a topic I created a few months ago: http://www.head-fi.org/forum/thread/479889/my-soundmagic-pl50s-broke#post_6511866
Without going into too much detail what happened was:
I contacted SoundMagic for a replacement and they accepted. I sent back my faulty pair and after about a month I got a replacement. The replacement was faulty out of the box (one of the speakers simply did not work). So I contacted them and after a week or so they got back to me saying that they'll send me another pair. So I send the faulty pair they sent me and I wait for a few weeks. I don't get any response and no replacement in sight. I manage to get in touch with a rep on google talk because they wouldn't respond to my emails. I'm told they they won't send me a replacement until they receive the pair they sent back.
Weeks pass with no response from their side, I constantly had to ask them whether they received the package or not until eventually I'm told that they finally got them. Over two months after my initial contact with SoundMagic, I receive a working pair of earphones, only to have them break down after a few weeks of light use. Theoretically I'm still under warranty from the first pair I bought but I'm not going to bother contacting them again. I've just wasted time and money trying to get a refund from them.
So basically I'm now in the market for a new set of IEMs. Maybe go a step-up from the PL50. Anything but SoundMagic.
Edited by LukeV - 6/24/10 at 4:30pm