Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › Left Westone 3 phone is dying
New Posts  All Forums:Forum Nav:

Left Westone 3 phone is dying

post #1 of 7
6/17/10 at 5:58pm
Thread Starter 

After less than a year my left earphone from Westone 3 stopped working properly. There is still sound coming out of it but it's less than 1/4 of the power from the right one. I'm very mad because these are very expensive earphones, and I know that there is 1 year warranty one them so my question is how fast/good is customer service with Westone and how do I proceed with them to get them repaired? I bought them from earphone solutions by the way.

 

Reply

Gear mentioned in this thread:

Westone UM1 Bundle with Triple Flange, Monitor Saver, more
post #2 of 7
6/17/10 at 7:39pm

Their service is probably very good.  Call them.

Reply
post #3 of 7
6/17/10 at 8:43pm
Reply
post #4 of 7
6/18/10 at 1:25am

There is a good chance that the filter on the left is clogged by earwax, though the solution is filter replacement which required you to send the whole IEM back to Westone. Their CS is generally pretty fast, but you will probably need to provide the receipt.

Reply
post #5 of 7
6/18/10 at 7:13am
Quote:
Originally Posted by evilpanda View Post

After less than a year my left earphone from Westone 3 stopped working properly. There is still sound coming out of it but it's less than 1/4 of the power from the right one. I'm very mad because these are very expensive earphones, and I know that there is 1 year warranty one them so my question is how fast/good is customer service with Westone and how do I proceed with them to get them repaired? I bought them from earphone solutions by the way.

 


Email Kyle and Rachelle (music@westone.com). They will get you all taken care of.

Reply
post #6 of 7
6/18/10 at 8:25am

are you sure its not the jack problem? If so it can be easily fixed.

Reply
post #7 of 7
6/18/10 at 8:54am
Thread Starter 

Update: The earphone started working again. I was cleaning my tips and let them dry. After they were dry I put them back on and I think the inside of the tip was still wet and there may be a drop of water that went inside the earphone and it render it useles. After a couple of hours maybe the water evaporated and the earphone started working again.

 

phew.

Reply
New Posts  All Forums:Forum Nav:
  Return Home

Gear mentioned in this thread:

Westone UM1 Bundle with Triple Flange, Monitor Saver, more
Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › Left Westone 3 phone is dying