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Damaged UE11 Pro Cable, Help?

post #1 of 14
Thread Starter 

I purchased the UE-11 Pro about 3 years ago and have loved every minute of them. They are the single best head-fi purchase I have ever made. At first, I contemplated whether I should use such an expensive product in the gym, but they provide so much satisfaction that I chose to go ahead with it. Now, 3 years later, I’m paying the price. lol…I put some of the blame on UE for providing such a crappy cable for such a high end product.

 

The end of the cable that connects to the jack is a bit damaged. I can see a very small portion of the bare wire on each cable (it’s like a twisted cable with two or three wires). I would post a picture, but it’s so small that you can’t really see it.

 

My question is, where can I get this repaired other than UE, as I’ve heard their repair services aren’t cheap. Also, I know that Alex at Apuresound was at one time working on a recable for these earphones. Did that ever happen? Lastly, what is a cheap $100 or less replacement I can use. I know YUIN was big when I was last around here.

 

Thanks!

post #2 of 14

 

I don't understand.  The *cable* is messed up?  Since the cable is replaceable, why not just buy a replacement cable?  You could get a Westone ES or UE cable for like $30-40.

 

-john


Edited by ccfoodog - 6/15/10 at 9:18am
post #3 of 14
Thread Starter 

You are right...I am such a dumb . . .lol

 

I'm sorry...I just panicked because in my mind, a $1300 earphone just broke. Forgot the cable was actually replaceable. :D

 

But I am still interested in a better replacement cable. Are there any third party replacement cables? For now, I will just buy a UE cable.


Edited by number1sixerfan - 6/15/10 at 9:48am
post #4 of 14

thanks alot CCfoodog, i was going to offer this guy to fix it for 100 bucks, haha

post #5 of 14

 

 

AFAIK, most people like the Westone ES cable, and considering the UE Custom cable is basically the same, I think you aren't going to improve much in this price bracket.

 

There are folks like Null Audio who sell fancy cables, but at big bucks.

 

-john

post #6 of 14
Thread Starter 

I’m definitely going to look into the Westone cable, as UE doesn’t even have the UE-11 replacement cable available on the website. I would prefer to get one asap. Is the build quality of the Westone cable any better?

post #7 of 14

Doesn't UE sells the cable for the UE18 Pro which is a better cable than the old UE11 Pro cable?

post #8 of 14
post #9 of 14

 

I just purchased both the Westone ES and UE "Custom" cable in black, and they look nearly identical.  I suspect they are manufactured by the same company.

 

I did *not* see a different cable for the UE 18.  I think all the "custom" products use the same cable.  I did see talk about a different cable, maybe they upgraded their cable lately.

 

http://www.ultimateears.com/_ultimateears/store/custom/accessories.php

http://www.westone.com/catalog/elite-series-monitor-replacement-cables

 

-john

post #10 of 14


 

Quote:
Originally Posted by ccfoodog View Post

 

I just purchased both the Westone ES and UE "Custom" cable in black, and they look nearly identical.  I suspect they are manufactured by the same company.

 

I did *not* see a different cable for the UE 18.  I think all the "custom" products use the same cable.  I did see talk about a different cable, maybe they upgraded their cable lately.

 

http://www.ultimateears.com/_ultimateears/store/custom/accessories.php

http://www.westone.com/catalog/elite-series-monitor-replacement-cables

 

-john


Jude mentioned it in his review of the UE18 Pro.

 

http://www.head-fi.org/forum/thread/466466/the-ue18-pro-ultimate-ears-announces-their-new-flagship-custom-iem/15#post_6314053

post #11 of 14

 

So it sounds like they changed their cable then.  As far as I can tell, they both use the EXACT same wire now.  I can't tell them apart by looking at them or feeling them. 

 

-john

post #12 of 14
Thread Starter 

Thank you all, ordered!

post #13 of 14

I see that you've already ordered a replacement, but I had an issue recently with the UE11 cable. I gave them a call and the sent out a new replacement right away - no charge. And it's a improved cable (a little shorter, though - different braid to it now). Arrived in 3 days. Good service!

post #14 of 14
Quote:
Originally Posted by wuwhere View Post

Doesn't UE sells the cable for the UE18 Pro which is a better cable than the old UE11 Pro cable?



This may be the new cable I received from them. Sales guy said it was better and had received good reviews. Low end seems better, but now I have an issue with the tweeter in the right channel so it has to go back for repairs...

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