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Shure SE535: Reviews and First Impressions Thread - Page 175

post #2611 of 3260

Some one please help me. I just messed up the filters while cleaning my se535. The filter just popped out on my left side. What should I do? I don't think I've purchased it through a authorized dealer, so would it be a better idea to just get these reshelled? Any suggestions would be very helpful. Thank You

post #2612 of 3260
Quote:
Originally Posted by kimvictor View Post

Some one please help me. I just messed up the filters while cleaning my se535. The filter just popped out on my left side. What should I do? I don't think I've purchased it through a authorized dealer, so would it be a better idea to just get these reshelled? Any suggestions would be very helpful. Thank You

 


Shoot them an email anyway. In my experience Shure goes above and beyond, even when they're not legally required to help you. Failing that, I'd just buy another left piece and thank the gods (old and new) that I don't have to replace the whole thing. I'm not a fan of reshelling, especially with IEMs as balanced and accurate as these.

post #2613 of 3260
Quote:
Originally Posted by Orkboy View Post

 


Shoot them an email anyway. In my experience Shure goes above and beyond, even when they're not legally required to help you. Failing that, I'd just buy another left piece and thank the gods (old and new) that I don't have to replace the whole thing. I'm not a fan of reshelling, especially with IEMs as balanced and accurate as these.

do you think that the filter is actually user replaceable? It was really easy to pop it out. If they would charge me over $150, I think I should just  get it reshelled by UM or something.

post #2614 of 3260
Sorry, I meant replace the whole left earpiece. I think the individual monitors are something like $80 dollars in the US?
post #2615 of 3260
Quote:
Originally Posted by Orkboy View Post

Sorry, I meant replace the whole left earpiece. I think the individual monitors are something like $80 dollars in the US?

yup. just checked their website. $80 for a earpiece. That sounds reasonable. I just shot them a email asking them about it.

post #2616 of 3260
Quote:
Originally Posted by kimvictor View Post

yup. just checked their website. $80 for a earpiece. That sounds reasonable. I just shot them a email asking them about it.

I actually just repurchased the SE535, and while all things equal, I probably prefer the W4R for more genres, you just got to appreciate the way Shure handles their customers and their out of warranty repair prices. I appreciate how they're published so that you know exactly what to expect. Kudos to Shure on this. I remember trying to get Westone to tell me how much an out of warranty W4R earpiece would cost and they had no idea. I also love how when they break in several years, Shure will give me a discounted price on whatever the upgrade to the SE535 turns out to be...if the SE535 is discontinued. I had a friend who was trying to replace an old SE3c or something; I told him to call Shure and he couldn't have been more pleased how they upgraded him to the current version. 

post #2617 of 3260
Quote:
Originally Posted by imackler View Post

I actually just repurchased the SE535, and while all things equal, I probably prefer the W4R for more genres, you just got to appreciate the way Shure handles their customers and their out of warranty repair prices. I appreciate how they're published so that you know exactly what to expect. Kudos to Shure on this. I remember trying to get Westone to tell me how much an out of warranty W4R earpiece would cost and they had no idea. I also love how when they break in several years, Shure will give me a discounted price on whatever the upgrade to the SE535 turns out to be...if the SE535 is discontinued. I had a friend who was trying to replace an old SE3c or something; I told him to call Shure and he couldn't have been more pleased how they upgraded him to the current version. 

I had to get my SRH940 replaced, and was very satisfied with their service too.

post #2618 of 3260
Quote:
Originally Posted by kimvictor View Post

yup. just checked their website. $80 for a earpiece. That sounds reasonable. I just shot them a email asking them about it.


Man, $80. A single earpiece is £179 here in the UK. That's $274.. I actually lose sleep over these things.

post #2619 of 3260

Here are some repair costs as of 4-1-13 for the SE-535: 

 

SCL5 Exchange for SE535 $240.00

 

SE530 Exchange for SE535 $240.00 
SE535 (L/R Earbud) Replacement charge for each earbud $84.00 
SE535 Cable Charge for cable replacement only $16.00 
CBL-M Music Phone Cable $36.00 
CBL-M+K Music Phone Cable for Apple Products $25.00 
MPA-3c-k-efs Music Phone Adapter $14.00
 
post #2620 of 3260
Quote:
Originally Posted by imackler View Post

Here are some repair costs as of 4-1-13 for the SE-535: 

 

SCL5 Exchange for SE535 $240.00

 

SE530 Exchange for SE535 $240.00 
SE535 (L/R Earbud) Replacement charge for each earbud $84.00 
SE535 Cable Charge for cable replacement only $16.00 
CBL-M Music Phone Cable $36.00 
CBL-M+K Music Phone Cable for Apple Products $25.00 
MPA-3c-k-efs Music Phone Adapter $14.00
 

yup. very reasonable.

post #2621 of 3260
Well it's happening to me now..my 535 clears are on the right side cutting in and out grrrr..these are only about four months old now..they are under warranty but still for 500 bucks plus tax there is no way this should be happening.. Not impressed..I love the sound of these though..does anyone know what they will do..will they just replace the one ear piece???
post #2622 of 3260

If I'd known then what I know now, I would have never sent my well broken-in original SE535 earpieces back to Shure for replacement. Yeah, they'll replace them (no questions asked). However, within a month I was having the same problem with the new replacements.

 

The “sound out” issue probably results from several causes. For me, I think it was tiny dirt particles inside droplets of sweat that was permeating that tiny gap and causing a temporary broken connection. Possibly some of the liquid from my disinfecting wipes (that I use everyday) was contributing. I once took a small Q-tip (type) swab and circled around in the earpiece and it came out dirty. A connection cleaner was suggested to me on this forum. It's helped out a lot.

 

The other part of the equation is the position of the earpiece when worn. It (apparently) has to be properly aligned to maintain a good connection with the cable. There is a prefab gap in that earpiece/cable connector. Someone in this thread (or a similar thread) pointed out Shure's manual on (I guess) how to seat the earpiece in your ear (I didn't read it because I no longer had the issue).

 

I haven't had the issue since I started using a foam/triple-flange hybrid (DIY) tips because the earpiece and cable stay firmly in place. I still routinely remove the earpieces and use a connection cleaner on them. That thick cable and our head movement causes it to move to a position where the connection is thinnest thus (I believe) causing the “sound out”.

 

Edited to add: That nice thin UE900 cable will fit the SE535. It may be a solution for some.

 


Edited by truckdriver - 4/24/13 at 3:26pm
post #2623 of 3260
Quote:
Originally Posted by pacman46 View Post

Well it's happening to me now..my 535 clears are on the right side cutting in and out grrrr..these are only about four months old now..they are under warranty but still for 500 bucks plus tax there is no way this should be happening.. Not impressed..I love the sound of these though..does anyone know what they will do..will they just replace the one ear piece???

 

99.9% they just need to be cleaned. I have to clean mine every 4 to 5 months. Toothpick, paper towel and rubbing alcohol. Wet the paper towel (double it up first) then press the toothpick into it (without penetrating it) and use that pointed area formed by the toothpick and paper towel to clean out the female portion of the connection; you should notice the dirt on the paper towel and so just repeat until no more dirt comes out of the connection. And then, just use alcohol and a paper towel to clean the male tip as well.

 

It's a fairly common problem and should go without saying involving connectors of this sort. I'd much rather deal with this small cleaning issue and have detachable cables than have to send my non detachable headphones back for warranty service because the non detachable cables frayed or split (which I had to do with my 530's before I got the 535's) ... 

 

Good luck.

post #2624 of 3260

I now dislike the cable. It was great at first, but it gets dirty, looses connectivity, and is hard to clean. Also, if I don't clean it well, it squeaks and make painful noise.

post #2625 of 3260
Quote:
Originally Posted by s1rrah View Post

99.9% they just need to be cleaned. I have to clean mine every 4 to 5 months. Toothpick, paper towel and rubbing alcohol. Wet the paper towel (double it up first) then press the toothpick into it (without penetrating it) and use that pointed area formed by the toothpick and paper towel to clean out the female portion of the connection; you should notice the dirt on the paper towel and so just repeat until no more dirt comes out of the connection. And then, just use alcohol and a paper towel to clean the male tip as well.

It's a fairly common problem and should go without saying involving connectors of this sort. I'd much rather deal with this small cleaning issue and have detachable cables than have to send my non detachable headphones back for warranty service because the non detachable cables frayed or split (which I had to do with my 530's before I got the 535's) ... 

Good luck.
I'm going to try this..I did take it apart a while ago and used a qtip with rubbing alcohol and seemed to remove some dirt..the person at the place where I bought them from told me that it's not a good idea to kkeep taking them off of the cable..maybe cause it loosens the connection..I have noticed that the right side where I'm having the problem.isn't as tight as the left side. It's not a big difference but it's there..and these things ain't the easiest to take apart that's for sure.
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