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Help!!! Directdial.com wont refund my money back.

post #1 of 9
6/10/10 at 4:37pm
Thread Starter 

Hi

Pardon my english but 8 month ago, I bought a vuzix video glasses from directdial.com but the screen was cracked so I decided to return it for a refund. After I sent them the item, they did not respond to my email for 3 month. They emailed me and apologized that the RMA was closed because they didnt sent the item back to the manufacture on time so they said that they will try to open a new RMA case and they were quiet and did respond to my email for another 4 month (or 4 weeks ago). They then told me that I would see a refund regarding this case within 2-3 weeks but this is now the fourth week and lately they seem to be ignoring my email (again) and I still did not received my refund. What should I do??? This is also very frustrating because I have to leave canada on june 18 and I wont be able to take my money from my account because there are no BMO banks in my country. Help!

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post #2 of 9
6/10/10 at 5:03pm

go back three months and have credit card do a charge back

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post #3 of 9
6/10/10 at 6:09pm

directdial are known for not having any return policy whatsoever - a credit card chargeback is your only option, it seems

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post #4 of 9
6/10/10 at 8:05pm
Quote:
Originally Posted by beamthegreat View Post

What should I do???

 

Give up and don't be a dumbass and wait eight months before doing a chargeback next time.

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post #5 of 9
6/11/10 at 1:50am

Easy. Buy another one, do a CC charge back and then send the old one back.

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post #6 of 9
6/13/10 at 4:06pm
Thread Starter 

Seems like a lot of people had misunderstood me. 

 

I have bought the product 8 months ago, and after I received it I noticed that the screen was cracked so I emailed them and returned the product back for a refund right away. (same day I bought the product) So basically I am waiting for them to give me a refund that they are supposed to do 8 month ago. I didnt wait 8 month and sent them the product, I already did 8 month ago.

 

I know, its a bit confusing cause to my english. Sorry.

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post #7 of 9
6/13/10 at 4:49pm
Quote:
Originally Posted by beamthegreat View Post

Seems like a lot of people had misunderstood me. 


I understood you perfectly.  Waiting eight months for a refund is stupid, period.

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post #8 of 9
6/13/10 at 5:02pm
Quote:
Originally Posted by Bob_McBob View Post


I understood you perfectly.  Waiting eight months for a refund is stupid, period.


 

lol

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post #9 of 9
6/13/10 at 5:06pm

lol wait, you waited 8 months to tell us this?

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