i am hugely dissapointed by jh service...hugely! they dont respond to my emails either Brittany or the customer service,there is no update whatsoever and they received my molds 6 days ago and didnt email me of that or updated my account status.
frankly,i just want my money back,i dont like this type of service even if the product is top notch.
Also i am annoyed because they didnt tell me before i ordered that jh13 will be delayed as jh16.i thought that the drivers delay was for the 16 thus i purchased the 13 because of the wait time.
If they are at mess right now because of the huge amount of orders,why didnt they say this at their site?why didnt they say it will take more than 5 days to make the iems after receiving the impressions?
i said my rant.
Please, cut them some slack. They're probably flooded with emails right now. The only way I was able to reach Jaime was through her Facebook. I'm sure in the end everything will work out for you, just be patient man. Good Luck.