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JH13/JH16 "Order waiting" thread

post #1 of 137
Thread Starter 

Ok,the jh16 impression thread is full of order status and dates scattered around and i thought we can collect all the informations in one thread so that we have a reference and for future customers to know the wait time.

 

MY ORDER:

jh13

ORDERED:5/21/2010

JH Received molds:6/3/2010

Status:pending

Order number:1655

 

pLeas if you contacted jh audio and they told you will receive your customs at certain date and didnt,please say this.

thanks.

EDIT:also please say your order number.


Edited by midoo1990 - 6/7/10 at 11:45am
post #2 of 137

MY ORDER:  JH16 Pre-order (Note - via Jaben in Singapore, JH16s were announced on 15/1/2010 and stated at the time to be available from 1/3/2010)

ORDERED: 17/1/2010

JH Received molds: probably before that - ordered a JH13 on 8/01/2010

Status:  Arrived in Singapore 1/4/2010, sent back 10/4/2010. Arrived back in Singapore on 22/5/2010

Order number: no idea


Edited by xand - 6/7/10 at 8:25am
post #3 of 137
Thread Starter 
3 months to make??I already sent an email to them to tell me the turnover time for my jh13 and waiting for their response(which is by the way lacking).But one thing for sure,I won't wait that long.
Edited by midoo1990 - 6/7/10 at 6:23am
post #4 of 137
JH-13
Order Number: 1626
Date Ordered: Thursday 13 May, 2010
Earmolds received Monday 24 May, 2010
Status: Earmolds received

Edited by Chez - 6/9/10 at 2:25am
post #5 of 137
Quote:
Originally Posted by midoo1990 View Post

3 months to make??I already sent an email to them to tell me the turnover time for my jh13 and waiting for their response(which is by the way lacking).But one thing for sure,I won't wait that long.


I asked about this 2 weeks ago and was told 5-10 day turnaround from receiving molds.. seems not.

post #6 of 137
Thread Starter 

i sent them an email and asked them if it will take two months to make,to refund me back.

i know many of you will say i am impatient,but thats not the case.i dont care if it is the best product available,i wont wait that much for it. i find this ridiculous.just the same as pico slim situation.

i may get hd800 instead if they say it will take that much to make.i payed $1200 and i expect nothing but stellar service which i havent found till now.

post #7 of 137
JH|16 Pro
Order Number: 1683
Date Ordered: May 31st
Earmolds received: June 1st
Status: Earmolds received
 
I'm going to modify this order into having my JH16 Pro's real potential released with a JH-3A.
post #8 of 137

 

JH|16 Pro
Order Number: 1566
Date Ordered: May 3, 2010
Earmolds received: May 13, 2010
Status: (as of June 1, 2010) "Your order should ship next week. Thanks for your patience. Thanks, Jaime"
post #9 of 137
Quote:
Originally Posted by midoo1990 View Post

3 months to make??I already sent an email to them to tell me the turnover time for my jh13 and waiting for their response(which is by the way lacking).But one thing for sure,I won't wait that long.



Mine was a preorder... They didn't start making JH16's until March. To avoid further confusion I'm going to edit my post.

post #10 of 137

MY ORDER: JH13

ORDERED:5/13/2010

JH Received molds:5/24/2010

Status:ear mold received

Order number:16xx

Custom artwork

 

Was told it would ship this week 6/7-6/11


Edited by xone13 - 6/8/10 at 1:52pm
post #11 of 137

ORDER: JH16

ORDERED: 4/26/2010

JH Received molds: 4/27/2010

Status: In The Lab: 5/28/10

Order number: 1548

 


(06/02/2010): Your order will ship today or tomorrow. [w/next day?]

 

I got no response when asking about a specific arrival date through their thefacebook profile, which is buried now ...


Edited by SHADYMILKMAN - 6/7/10 at 11:38am
post #12 of 137
JH|16 Pro
Order Number: Unknown (ordered through Beth Orliss)
Date Ordered: April 29, 2010
Earmolds received: May 6, 2010
Artwork: JH Audio with Flying Girl plain black
Status: Unknown
 
I hope mine come soon as Tommy's are shipping this week and my earmolds were there a whole week before his.  People's whos earmolds were received in April seem to just be getting theres now. 
post #13 of 137


Hard to say. They seem to be in a mess. My order status was never updated on their website. Emails were not replied promptly.

 

Quote:
Originally Posted by CSIR View Post

...I hope mine come soon as Tommy's are shipping this week...
post #14 of 137
Thread Starter 

i am hugely dissapointed by jh service...hugely! they dont respond to my emails either Brittany or the customer service,there is no update whatsoever and they received my molds 6 days ago and didnt email me of that or updated my account status.

frankly,i just want my money back,i dont like this type of service even if the product is top notch.

Also i am annoyed because they didnt tell me before i ordered that jh13 will be delayed as jh16.i thought that the drivers delay was for the 16 thus i purchased the 13 because of the wait time.

 

If they are at mess right now because of the huge amount of orders,why didnt they say this at their site?why didnt they say it will take more than 5 days to make the iems after receiving the impressions?

 

i said my rant.

post #15 of 137

JH|16 Pro
1489, order #

04-08-2010, earmolds shipped

04-10-2010, order date
06-07-2010, IEMs received

60 days, turnaround


Edited by 6x9=42 - 6/8/10 at 11:01am
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