Who are you talking to?
I remember talking to someone there via email about using Lavender oil and they mentioned I should only use OtoEase as that is what they come with. I informed them that OtoEase uses Lavender oil and they replied "Oh". >.<
Sadly, the new stuff has now disinfecting properties which to me doesn't make sense how that would be safer than the old stuff which actually had just enough alcohol in it. Maybe it was a resistant strain/super bug?