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Little Dot Q Impressions - Page 2

post #16 of 41

At least Little Dot offers a refund for the purchased Q's. I say, return it and then re-buy it once they have sorted the DAC-portion out. sword_yang already clearly stated that the Q was developed as an Amp first, then rushed the DAC section due to pressure from some loyal fans. They could either improve the DAC part or remove it completely to focus more on the already-excellent amp.

 

I don't think this really affects the reputation of LD here. Mochan might be a bit vocal on the Q's problems, but at least his voice was heard and Little Dot offered both a refund and a guarantee of improvement from this product. Hope to see the newly-revised Q to hit retail very soon. 

post #17 of 41

Quote:

Originally Posted by jjsoviet View Post

At least Little Dot offers a refund for the purchased Q's. I say, return it and then re-buy it once they have sorted the DAC-portion out. sword_yang already clearly stated that the Q was developed as an Amp first, then rushed the DAC section due to pressure from some loyal fans. They could either improve the DAC part or remove it completely to focus more on the already-excellent amp.

 

I don't think this really affects the reputation of LD here. Mochan might be a bit vocal on the Q's problems, but at least his voice was heard and Little Dot offered both a refund and a guarantee of improvement from this product. Hope to see the newly-revised Q to hit retail very soon. 

 

Assuming they sort it out in the end, then I don't think it will affect LDs reputation.  They do get points just for actually attempting to resolve the issue with the actual customers.  If they take some constructive criticism and implement it into version 2 then it will probably be a net plus.

post #18 of 41
Quote:
Originally Posted by maverickronin View Post

Quote:

 

Assuming they sort it out in the end, then I don't think it will affect LDs reputation.  They do get points just for actually attempting to resolve the issue with the actual customers.  If they take some constructive criticism and implement it into version 2 then it will probably be a net plus.


I certainly approve of this comment. More power to Little Dot, continue innovating with your high-quality products!

post #19 of 41

So I guess I'm not getting mine anymore.

post #20 of 41


 

Quote:
Originally Posted by sword_yang View Post

Dear Mochan,

Thank you raised these issues.
LD Q is a new product, the original design does not include USB DAC, just as the last to join this function. Because many people look forward to as soon as possible LD Q, we do not have enough time to improve. For the present these products, if you are dissatisfied, they can return by purchasing channels, we will pay the full purchase price including postage to you.
Products in the future, we or the design of improved USB DAC, or to remove it.

 

Kudos to LD! This is the sort of response that I like to see from manufacturers - if it's indeed a faulty product, a refund/replacement is in order. :)
 

post #21 of 41
Thread Starter 

I have to thank Sword Yang and the LD Crew for the amazing after sales service response. I work in the customer service industry and I can relate, your vigilance in proactively approaching a dissatisfied customer is exemplary and very much appreciated. We're working with our retail supplier to return the items, but it is great to have your assurance personally.

 

I am happy to hear the facts about the DAC issue, all I can say is that my expectations were quite let down by the very poor performance of the DAC. There were other concerns such as the soldering of the tube, and I didn't mention this prior but the top plate of my LDQ was upside down (the "Little Dot Q" lettering was facing downwards), again little niggles like this just make you feel that you are holding a shoddy product that didn't go through any quality testing.

 

I have to apologize if my posts were bordering on unacceptable and far too pessimistic, but the Q just didn't feel up to the standard. I've had other Little Dot products and had no major issues with them -- the Mark II was a good amp and aside from the stock power cable that came with it was of very good quality. The LDQ I felt actually might sound better than the MkII as an amp... but other aspects of it just fell short.

 

But if the issues I have outlined with the Q can be fixed -- especially the DAC issue -- I wouldn't mind buying one again.

 

I would also like to say that I am actually probably going to order a MkIII instead of the Q. The MkIII is already a proven and tested amp; and sounds like a fine addition to my audio gear. I do realize that one bad product doesn't invalidate your previous track record, and your response here has shown that you care for your reputation and are willing to do what is needed to show that Little Dot is a world-class company.

 

Thanks again for the prompt and admirable response.


Edited by Mochan - 6/4/10 at 8:36am
post #22 of 41

I would like to thank sword_yang for keeping his promise to us who bought the LD Q.. all of the refunds were return to us including the custom duties and shipment that we paid for returning the product.. Kudos to LD you've done a great job..Thanks sir sword and more power to LD.

post #23 of 41

Little Dot service truly is the best.

post #24 of 41

I still see these on eBay.  Have they fixed the DAC? 

post #25 of 41

Has the quality gotten better?


 

post #26 of 41
Thread Starter 
I know they came up with a Mk2 revision but who knows what's up with those. I don't think anyone wants to touch this failed product line ever again, and Little Dot themselves aren't making any noise over the second revision.
post #27 of 41

I am very please with my Little Dot Q. It is very cute, and has a sweet sound.

This is NOT a dac, and not meant to be one. It is an AMP, and a good one for that.

The DAC part is only a bonus. You cannot blame an AMP for being a bad DAC, can you?

If I have some to complain, it will be the HUGE power unit, but you can hide it anyway. :)

 


Edited by yanfeng - 4/11/11 at 5:54am
post #28 of 41
Quote:
Originally Posted by yanfeng View Post

I am very please with my Little Dot Q. It is very cute, and has a sweet sound.

This is NOT a dac, and not meant to be one. It is an AMP, and a good one for that.

The DAC part is only a bonus. You cannot blame an AMP for being a bad DAC, can you?

If I have some to complain, it will be the HUGE power unit, but you can hide it anyway. :)

 

 

It's a DAC and an amp.  That's how it's sold.  If the DAC is no good, then they should remove it from the product, or fix it.

 

IMO, of course.  smile_phones.gif


Maybe they listened:  http://www.littledot.net/forum/viewtopic.php?f=8&t=1180&start=0

 

Quote:
The current revision of the Little Dot Q has it's DAC functionality removed and thus is solely a headphone amplifier.

 

Or maybe not:  http://shop.ebay.com/?_from=R40&_trksid=m570&_nkw=little+dot+q 

 

Still has the DAC.  No mention of "Mk II" in the last two but the 1st one does say "Mk IV" !!

 

http://cgi.ebay.com/New-Little-Dot-Q-MINI-DAC-USB-TUBE-Headphone-Amplifier-/120621786737?pt=LH_DefaultDomain_0&hash=item1c159e6671

 

(But methinks that's cut and pasted from a Mk IV description, and is not a true "Q Mk IV" ...)

 

I was going to get one of these a while ago because I thought they looked so cool.  To bad they couldn't have included a better DAC implementation.

 

 

 


Edited by Kevin Brown - 4/11/11 at 8:49pm
post #29 of 41
Thread Starter 

That was my problem with the Q. I will agree with yanfeng, its amp section is very good for the price. I actually liked how its amp sounded more than the Little Dot Mk II, which I also owned at the time. But the DAC was a joke. If they had marketed this as just an amp, taken a few bucks of the price for keeping it as a dedicated amp, I would probably have been happy with it, even with the reversed cover plate and shoddy soldering job. But I don't like buying something and not getting what I'm promised. 

 

It's an AMP/DAC, not an AMP. 

 

If they released a revision that is just an Amp, then that is fair. 

 

But the whole fiasco definitely left a bad taste in my mouth.

post #30 of 41


That should be an adverting and marketing mistake.

For the price and for the quality, even if it's sold as an amp, it is still a wonderful product.

Also please consider the fun and form factor of this product. Originally it's not meant to be marketed, but as a non-commercial gift. As it's getting much praise from the first batch of users, Sword Yang somehow changed his thought and put it into market. Obviously he has not thought carefully about its marketing. And thus the complaint. 
 

Quote:
Originally Posted by Kevin Brown View Post



 

It's a DAC and an amp.  That's how it's sold.  If the DAC is no good, then they should remove it from the product, or fix it.

 

IMO, of course.  smile_phones.gif


Maybe they listened:  http://www.littledot.net/forum/viewtopic.php?f=8&t=1180&start=0

 

 

Or maybe not:  http://shop.ebay.com/?_from=R40&_trksid=m570&_nkw=little+dot+q 

 

Still has the DAC.  No mention of "Mk II" in the last two but the 1st one does say "Mk IV" !!

 

http://cgi.ebay.com/New-Little-Dot-Q-MINI-DAC-USB-TUBE-Headphone-Amplifier-/120621786737?pt=LH_DefaultDomain_0&hash=item1c159e6671

 

(But methinks that's cut and pasted from a Mk IV description, and is not a true "Q Mk IV" ...)

 

I was going to get one of these a while ago because I thought they looked so cool.  To bad they couldn't have included a better DAC implementation.

 

 

 



 

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