Head-Fi.org › Forums › Summit-Fi (High-End Audio) › High-end Audio Forum › Perfect Wave DAC Owner Unite
New Posts  All Forums:Forum Nav:

Perfect Wave DAC Owner Unite - Page 28

post #406 of 1471

Can you get in contact with PS?
I've sent e mails and left phone messages with no response. Is there a good extension to dial that will get you to a live person other than the gatekeeper receptionist? 

post #407 of 1471

Domestic US

(866) 406-8946

 

FYI - The PS audio has a very informative Support section. It includes many email addresses and phone numbers. Why you asked here confused_face(1).gif

post #408 of 1471
Quote:
Originally Posted by Yikes View Post

Domestic US

(866) 406-8946

 

FYI - The PS audio has a very informative Support section. It includes many email addresses and phone numbers. Why you asked here confused_face(1).gif



I have asked here because:

I have not found my answer in the support section

My e mails to them are ignored

Everyone is always on the phone when I call (If they answer)

Phone messages are not returned

I'm getting really frustrated.

That's why! mad.gif

 

I was hoping someone here had an inside track to contacting someone there like an unadvertized number or extension.

 

post #409 of 1471
Thread Starter 

Try Mark, Mark@   psaudio.com, remove the spaces. He always answer my email's within 24 hours.

post #410 of 1471
Quote:
Originally Posted by jc9394 View Post

Try Mark, Mark@   psaudio.com, remove the spaces. He always answer my email's within 24 hours.


Thank you so much, I will try him.
 

 

post #411 of 1471
Quote:
Originally Posted by jc9394 View Post

Try Mark, Mark@   psaudio.com, remove the spaces. He always answer my email's within 24 hours.



Yes, try him. He is the one I have been in contact too.

 

 

post #412 of 1471
Quote:
Originally Posted by musicman59 View Post

I placed my upgrade kit order last night biggrin.gif



I placed mine with Mark directly yesterday as well.


Edited by Audio Addict - 12/8/11 at 5:46pm
post #413 of 1471
Thread Starter 

I need to order mines really soon.

post #414 of 1471

Yeah, I def. have to get my order in soon.  End of Dec is coming way too fast.

post #415 of 1471

I was planning on ordering the update through the dealer I bought my PWD / PWT but it turned out they basically didn't get anything for selling the upgrade due to the $200 discount and an the new 3 year warranty being added so I ended up ordering through PS Audio directly.  This wasn't the case when I ordered the bridge when it was first released. 

 

Did anyone else have problems with the security of PS Audio's ordering website.  I tried a couple of browser but neither would identify it as a secure site, which is why I ended up ordering from PS Audio via phone.


Edited by Audio Addict - 12/9/11 at 2:53am
post #416 of 1471


 

Quote:
Originally Posted by Audio Addict View Post

I was planning on ordering the update through the dealer I bought my PWD / PWT but it turned out they basically didn't get anything for selling the upgrade due to the $200 discount and an the new 3 year warranty being added so I ended up ordering through PS Audio directly.  This wasn't the case when I ordered the bridge when it was first released. 

 

Did anyone else have problems with the security of PS Audio's ordering website.  I tried a couple of browser but neither would identify it as a secure site, which is why I ended up ordering from PS Audio via phone.



I ordered the MKII (directly from PS Audio) using Google Chrome browser. When I ordered the MKII from my computer, I didn't have security problems.

post #417 of 1471

+1 using Firefox.

post #418 of 1471

If the MKI component is replaced with the MKII upgrade, what would you do with the MKI component?

post #419 of 1471
Thread Starter 

Sitting in the spare/junk box in the garage.

post #420 of 1471

I've got a box of removed boards, replaced caps, etc.  It is a bit silly to keep them as I have never had a mod fail, but I don't have the heart to toss them out.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: High-end Audio Forum
Head-Fi.org › Forums › Summit-Fi (High-End Audio) › High-end Audio Forum › Perfect Wave DAC Owner Unite