I've sent in a few support tickets to them, but there hasn't been any response beyond a "we're looking into this" message which frankly looks like an automated response.
Anyone else have experience with this?
I ordered something in June and didn't wait too much to get it but were missing some items from the order. After complaining they sent them (I was told) beginning of August. As of now end of Nov I did not get them. Also in that order was a sflo2 player which was defective so that they told me to send it back for repair. I sent it July 15, as of now they say that they did not receive it. A $ order down the river. I complained also on their forum, my message was removed!
But I had other orders which got in time. I do not blame directly them, could be the HK post, I don't think that canada post is "loosing" items. Just a note, the sent back pack was not tracked (It would cost 30% of the whole player), neither what they sent me (missing items) was not tracked.
Honest seller anyway, they are selling good quality products (with exceptions), read the forums before buying anything.
Yeah, it's HK airmail, I wouldn't expect wonders. The FiiO I ordered from them didn't take too long (only 2-3 weeks I think) but other HK items I've ordered have taken a while. So, in short, if you really need something from HK, EMS it, otherwise it may be a while.
Happened to me too, ordered Soundmagic PL30 in mid october and they were delivered after 1 month. They usually provide a tracking number and it said that the IEM had transited in Hong Kong 20 days after they were shipped, so it's probably the Hong Kong mail service that is slow.
However the Brainwaz took only a couple of weeks, I guess you just have to be lucky or patient.
I ordered the m1's before they went off sale, they supposedly shippeda couple weeks ago, but HK Airmail tracking has no info. Not super worried - yet. The Indeed I ordered from eBay arrived about 2 weeks or so after shipment.