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Slow Sennheiser Shipping

post #1 of 32
4/10/10 at 12:58pm
Thread Starter 
I ordered my an HD650 replacement cable for my HD580 since my old one broke on the right side. It has been almost two weeks, and they still have not shipped it. I even paid for 2 day shipping. Is this common with Sennheiser? I emailed them a week ago and they said it would ship this week, but still no invoice for it.
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post #2 of 32
4/10/10 at 8:19pm

sorry

May I ask why you ordered the 650 cable from Sennheiser?? Was the cable under warranty??? I'm asking because several online music/equipment stores sell the replacement cable, like music direct, elusive disc, probably head room....I'm sure you'd have it by now if you ordered it from someone other then the manufacturer.....This is just MO
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post #3 of 32
4/10/10 at 9:09pm
I've ordered that cable twice from Senn and every time it took no more than 2 days to Chicago. Definitely call to check if it is back ordered.
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post #4 of 32
4/10/10 at 9:12pm
I ordered one too on 4/1. Called the following Tuesday. "It's backordered, should be shipped today or tomorrow". Thanks for the head's up . Would not have known if I didn't call. Haven't got a shipping email yet. So to me it is just sitting there. Who knows?
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post #5 of 32
4/10/10 at 9:34pm
Thread Starter 
Quote:
Originally Posted by 9pintube View Post
May I ask why you ordered the 650 cable from Sennheiser?? Was the cable under warranty??? I'm asking because several online music/equipment stores sell the replacement cable, like music direct, elusive disc, probably head room....I'm sure you'd have it by now if you ordered it from someone other then the manufacturer.....This is just MO
I got the headphones used, so I have no idea about any warrenties. I didn't really think that there would be a large delay, so I saw no reason not to order it from them. Plus the price was much cheaper than ebay.

Well, that was a mistake...
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post #6 of 32
4/10/10 at 9:36pm
Thread Starter 
Quote:
Originally Posted by BIG POPPA View Post
I ordered one too on 4/1. Called the following Tuesday. "It's backordered, should be shipped today or tomorrow". Thanks for the head's up . Would not have known if I didn't call. Haven't got a shipping email yet. So to me it is just sitting there. Who knows?
I ordered it March 28, gonna give them a call Monday. In the same boat as you
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post #7 of 32
4/10/10 at 9:54pm
No email or Message of Backorder initiated by them. Rookie move on their part. Some sort of status would be really appreciated on the order.
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post #8 of 32
4/10/10 at 10:29pm
Quote:
Originally Posted by Crazy*Carl View Post
I got the headphones used, so I have no idea about any warrenties. I didn't really think that there would be a large delay, so I saw no reason not to order it from them. Plus the price was much cheaper than ebay.

Well, that was a mistake...
Crazy Carl, you'll get them, don't worry.....If I may ask what does a replacement cable cost???? PS, is that your only head phone that you can listen to, while you're waiting ????I hope not........I'll keep my fingers crossed for you and big papa.....
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post #9 of 32
4/10/10 at 11:12pm
Thread Starter 
It was $12. I am using skull candys and I can say I am in deep withdrawal right now
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post #10 of 32
4/10/10 at 11:50pm
How odd you didn't get them. I live in Milwaukee, WI and got my cables within a few days of ordering. One possibility is your order did not complete properly. Check to see if you got charged.
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post #11 of 32
4/11/10 at 12:19am
Thread Starter 
Quote:
Originally Posted by Zombie_X View Post
How odd you didn't get them. I live in Milwaukee, WI and got my cables within a few days of ordering. One possibility is your order did not complete properly. Check to see if you got charged.
I already contacted them a week ago and they said my order was due to ship this past week.
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post #12 of 32
4/11/10 at 1:29am
Hrm most odd that it has yet to ship. Perhaps they have been busy? I doubt it's that they are busy.

Tell you what though, I have some HD650 cables coming and if you want I can send you one if yours does not arrive soon.

Hell I can even send you my HD600 cable if you want.
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post #13 of 32
4/11/10 at 2:35am
Thread Starter 
Quote:
Originally Posted by Zombie_X View Post
Hrm most odd that it has yet to ship. Perhaps they have been busy? I doubt it's that they are busy.

Tell you what though, I have some HD650 cables coming and if you want I can send you one if yours does not arrive soon.

Hell I can even send you my HD600 cable if you want.
Thanks, I might take you up on that offer if something goes wrong
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post #14 of 32
4/11/10 at 5:25am
"2 day shipping" mean that it should arrive at the receiver within two days (48 hours) from being shipped out, right?
So since it has not been shipped out yet then Sennheiser have not broken the deal . . .

Anyway, guess it is time to call them again.
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post #15 of 32
4/11/10 at 5:32am
I have ordered some parts from Sennheiser before. They usually ship right away and does not take long. I have received the HD650 cable within a week or so. However, when I ordered headband for HD600, it took ~2 months.
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