Head-Fi.org › Forums › Misc.-Category Forums › Members' Lounge (General Discussion) › Amazon buyer wants refund - after almost 20 days
New Posts  All Forums:Forum Nav:

Amazon buyer wants refund - after almost 20 days - Page 2

post #16 of 29
4/3/10 at 4:54am
Thread Starter 
Update: I received the Transit today. Tested all digital and analog outputs and everything works. Here's the email I sent to the buyer at around noon. Have not heard back yet.

Dear XXXXX,

The M-Audio Transit was received today and tested. Both digital (S/PDIF) and analog output are fully functional. The following are the steps taken for the tests. The exact same steps were taken on three different computers: a) laptop running Windows Vista 32-bit, b) netbook running Windows XP 32-bit, and c) desktop running Windows 7 64-bit.

1) Downloaded and installed drivers from M-Audio. File name of the driver is "Transit_6_0_1_5_10_0_5131.exe." The same driver is compatible with all versions of Windows, both 32-bit and 64-bit.

2) Plugged in the Transit into a USB port on the computer, using the USB cable that came with the Transit.

3) Plugged optical cable into Transit. Plugged the other end of the optical cable into an external DAC (digital to analog converter), which is then connected to a stereo amplifier.

4) Went into Windows Sound Settings and selected the "S/PDIF M-Audio Transit" as the default device.

5) Played video from YouTube and iTunes. Sound was heard from both sources. To be sure that the sound was coming from the Transit, the optical cable was unplugged while sound was playing. The sound stopped, indicating that the sound was coming from the digital (S/PDIF) output of the Transit.

6) Unplugged optical cable from Transit.

7) Plugged in analog stereo cable into the green-colored port on the Transit. Plug the other end of the stereo cable into amplifier's AUX input.

8) Went into Windows Sound Settings again and made sure that "S/PDIF M-Audio Transit" is still the default output.

9) Played video from YouTube and iTunes. Sound was heard from both sources. To be sure that the sound was coming from the Transit, the analog stereo cable was unplugged while sound was playing. The sound stopped, indicating that the sound was coming from the analog output of the Transit.

As mentioned in an earlier email, since the M-Audio Transit is fully functional, a refund cannot be issued. If you would like it to be returned to you, please send PayPal payment of $4.99 to STEALTH000@EARTHLINK.NET

Thank you.
Reply
post #17 of 29
4/3/10 at 5:23am
I'm going to guess he's going to want a refund anyways. But you handled it correctly. Next time refuse to return after the deadline. 14 days was it?
Reply
post #18 of 29
4/3/10 at 6:23am
I guess I was right. As I said in my previous post, the guy was a putz.
Reply
post #19 of 29
4/3/10 at 6:40am
Quote:
Originally Posted by lmf22 View Post
Update: I received the Transit today. Tested all digital and analog outputs and everything works. Here's the email I sent to the buyer at around noon. Have not heard back yet.
Reply
post #20 of 29
4/4/10 at 2:18am
Thread Starter 
Update.

Email from buyer:
Quote:
I followed the same steps as you using the same driver and was unable to play back anything from any source, then with the same basic settings was able to get a different USB audio device to play back on first try. So I am doubting what you say.

I have no use for it and paying another $5.00 to get it back is an insult so go ahead and resell to the next sucker.

I did not check your return policy (it's not posted is it ?) before buying so shame on me.

But to warn future buyers I will be replying to Amazon's feed back request and pointing out you do not do refunds for working products, something I have never encountered and I make a lot of purchases both off and o/l.
My reply:
Quote:
Dear XXXXX,

According to Amazon's standard policy for marketplace sellers, the standard return period is 14 days. We have already extended that to 19 days for you (the Transit was delivered on March 11 and you contacted us on March 30).

You can find out more about Amazon's return policy for marketplace sellers here: Amazon.com Help: Amazon Marketplace

In addition, there is no reason for us to lie about the condition of the Transit because it is still within M-Audio's warranty period. If it was defective we could have returned it to M-Audio and receive a brand new unit.

You stated that you doubt what we are saying. We have the same reason to believe that it was user error on your part.

Of course it is your right to leave whatever feedback you like.
The buyer's reply to that:
Quote:
So M Audio will replace products sold to multiple parties, mine was used which could be the reason it was second hand.

The reason it took 19 days I was sure it was an issue with the complex software I was using for the first time, a Real Time Analyzer for voicing listening rooms, remember it worked on Record which is what I first tried. So to be sure it was the Transit I ordered another USB soundcard and that took 4-5 days, I was not about to return it unless I was sure it was broken.
The buyer did offer a reasonable explanation for the delay in contacting me, but does it really take more than a week to try to figure out a piece of software before giving up?

On one hand, I just want to give him the refund and get this thing over with. On the other hand, I don't think it's right that he contacted me so late and even doubted my words!

You guys were right that I should have first checked Amazon's return policy and just refused the return (for some reason I just assumed it was 30 days). What advice do you guys have for me at this point? Should I reply his email? What should I say? Thanks everyone.
Reply
post #21 of 29
4/4/10 at 2:35am
If refunding won't inconvenience you much I would say just do it and put the item up for sale again, I wouldn't feel right with the item back and keeping his money.
Reply
post #22 of 29
4/4/10 at 4:13am
Just refund him the full amount and save face for being professional. 5 dollars is an inconvenience you can eat up for the sake of reputation.
Reply
post #23 of 29
4/4/10 at 5:54am
I agree, it is a real hassle to try and reverse negative feedback once posted, and negative feedback sucks!
Reply
post #24 of 29
4/5/10 at 1:22am
Thread Starter 
I gave him the full refund.
Reply
post #25 of 29
4/6/10 at 1:31am
I personally congratulate you on how you handled it all from a professional point of view despite his incompetence.
Reply
post #26 of 29
4/6/10 at 1:42am
Quote:
Originally Posted by lmf22 View Post
I gave him the full refund.
I think you made a good call.
Reply
post #27 of 29
5/25/10 at 1:44pm

Hopefully he leaves you good feedback - I think you were exemplary!

Reply
post #28 of 29
5/25/10 at 9:16pm
Thread Starter 

Unfortunately, he did not leave any feedback at all. 

Reply
post #29 of 29
5/26/10 at 6:21am

No feedback is better than bad feedback.

Reply
New Posts  All Forums:Forum Nav:
  Return Home
Head-Fi.org › Forums › Misc.-Category Forums › Members' Lounge (General Discussion) › Amazon buyer wants refund - after almost 20 days