Yes, these headphone cables are, in fact, hot garbage. Sleek replacing them out of warranty, is noble, but essentially an admission to the fact that the build is shoddy - in my opinion. And it's a shame at that, because the idea of detachable IEM's and individual replacement parts is brilliant - and really, I like the SA-1 - it has a nice soundscape and it's a deal for the money - except of course for the headphone cable, and that sort of defeats the purpose. I'm admittedly rough on cables, but the first set that I went through lasted me all of 3 or so weeks, when the average $20 set will last me two to three months. Which brings me to my next point - I specifically found sleek-audio IEM's by Googling for alternatives and solutions to the $10 a month cable issue. I came up with the replaceable cable/W-1 solution. Awesome - kudos to me, hell kudos to Sleek for developing their otherwise excellent EIM's. When the package arrived in the mail for the low price of $180 bucks (plus $40 effing duty. Canada, yall - what a bitch) I was stoked. Much to my dismay, I dripped sweat in the W-1 headpiece and shorted that in a few weeks, then the headphone cable stopped responding in one ear within a few more weeks. What. A. Bummer. - My first impression of the headphones were that they in themselves looked like an impressive build and impressive sound, but having gone through 50 plus headsets in my life, I just knew the quality of that cable was supect. And I was right. Having said that, the W-1 is actually incredibly cheap and flimsy as well - I just know that the dongle is going to smash into a million pieces next time I drop my phone - it's inevitable.
Sleeks Customer Service was, um, okay. No one replied to my first request via the website, nor did they reply to my second email, however, I eventually got in touch and got replacements for both the W-1 and the cables. The replacement dongle I was sent was clearly refurbished, but that's protocal for most companies - and my stuff works. For now.
Message to Sleek: Um, what the hell man. Why put so much TLC into your IEM's and turn around and completely shit the bed on your build quality for everything they attach to? For what greater good? It doesn't benefit your customers. It doesn't help your reputation as a company. It almost feels like a ploy to sell replacement parts.
Would you like to make this customer happy? Get your product designers to make indestructable headphone cables - i'll give you $200 dollars for them. That's a bargain for me. Additionally, re-work the design of the W-1 - it's flimsy and reeks of cheapness. I'll be surprised if the replacement lasts me two months.
Just some advice - don't take it with a grain of salt - take it seriously. I can't recommend your product right now. I would like to in the future. And hey, every young company goes through growing pains, but when you start to develop a rep for having garbage cables, people will avoid your product.