But i figure it'll be better to give this very light post, as it'll be tough for me to control my emotions otherwise and probably lead to me getting banned. I can't also invest the time.
This is one experience I'd love to forget.
After 3 weeks of having my impressions sent off to acs by boots (david oremerod hearing centre), i hadn't recieved anything. Not the iem, nor the sleep plugs. Boots say that acs say they are coming soon. After the 4th week, I track them down and acs say 'sorry for the inconvenience- we've been very busy lately', maybe they'll be with you sometime near the end of the 5th week/6th week.
What happened to the two/three week maximum promise?
I've cancelled the t1 purchase. Unfortunately i have been quite desperate to get some custom sleeping plugs- so the £80 for them i consider to be throwaway money. They come or don't come- i can't care. If they don't function, i'll throw them away. I can't afford to do this with the t1's and i don't have the time to fiddle around with them as university exam's period is coming up.
Early january and Extremely rude and unhelpful staff at acs harrods prompted me to try with acs directly. Neither did they pick up/return my calls, or respond to emails. I got an embarrassingly late response to one email, that's it.Then in Late January i tried Monica Schumacher's business. They were on holiday. After a definite mixup with ear wax issues (university doctors got it wrong or the audiologist did. They both blamed each other), I eventually had my impressions taken on the first week of February.
Why would i go through all this hassel, sacrifice all this time- especially as its the last term of my degree? I NEEDED THE CUSTOM SLEEPING EARPLUGS. Thus far in this thread i've talked about the iems, but these were not important compared to the sleeping plug. And no, im not an insomniac or having problems with stress/high workload. These noises through the night are loud, shaking my bed sometimes. They are inescapable (can't move out), and I can't stop them.
Im extremely lucky though that through sending some speculative pm's to headfiers about custom iem's, i got a major response from one guy. Even though he literally has all the highest end gear, worth many 10's of thousands of pounds, he got into a large discussion with me, mainly about sleeping plugs and problems in that area. Not only did this headfier recommended me some solutions to try he literally taught me to use a specific silicone universal sleeping plugs, based on over 30 years of his experience. Even though these don't block out the loud noises enough, through sufficient dampening of the lesser noises, i could now get a 5hr sleep. A lot bettet than 2/3. Usage of these inducing a soreness that has stopped me from using iems (to provide recouperation space for my ears between nights) is a minor price to pay.
Just try to think about all the things in your entire time on earth that you have purchased. Clearly each act of purchasing a thing is an experience in it's own right, may it be as mundane as buying a pack of smokes to as complex as purchasing an entire business.
This experience with acs is my worst purchasing experience. No doubt.
My disgust isn't to do with money, headphones, dodgey products, insulting my pride or anything. First and foremost this was about health. I'm very lucky that midway through the headfier gave me the info/confidence about the sleeping plug, otherwise the impact of this saga would have been permanent and serious.Anyone who is going out there to get custom sleeping plugs has to be rather desperate. The manufacturer must assume that at least, thus, treat the purchase with some additional urgency.Boots were able to see exactly how much of a disgrace this was and have apologised unreservedly many times to me- over the phone and in store. Not you fault is all that i could say.
Lastly, make of my account of this experience what you want, I couldn't care less. I'm not starting an exclusive flame thread. This is just one post. Look at my profile and visit the recent threads i've been commenting in. They've been unargumental plain threads. I've absolutely no reason to be biased against acs- i've never had any custom iems before.
I don't think i'm being unreasonable in the slightest either. Custom iem and related products are a niche within a niche market and so choosing a uk based major custom iem company should guarantee a smooth ride. Im based in the center of london for god's sake and these guys aren't far away at all. An hours drive maybe. We're not dealing with china or usa international shipments.
Maybe i should of tried more harder to have an emergency word with the person in charge of acs. I decided to leave it out, as at this point i would have insulted roughly whoever at acs i would have spoken to- i've never done something like this to anyone over the phone.
But, chances are that most headfiers that decide in the future to buy off acs won't pay attention to my experience- either they won't come across it, choose to ignore it as it seems to be a one off, or count it as not a fuss made over nothing.
That's also fine.
Edited by CantScareMe - 6/14/12 at 5:40pm