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ACS T1 Custom Review and impressions thread! - Page 9

post #121 of 392

I'd definitely send them back guys - the customer service is unsurpassed in my experience having had issues with my first set that they fixed toute de suite.

post #122 of 392

Thanks for the info guys, especially kryten123 - it's good to know I'm not the only one who's experienced this, and it's reassuring to know how good the ACS customer service is.

post #123 of 392

??? My T1's left side died from a loose cable just last week! I already sent them back for RMA... is this a trend we're seeing? 

 

thanks for the suggestion Kunlun, I already have a pico slim with it... great pairing :)

 

On other notes, is it me or T1 seems rather bassy? Since sending them back for RMA, i have been using eq7... eq7 sounds more natural, without the excessive bass... i wont say T1 is overly bassy as well, but if its down a notch that will be great....

 

I suffered from channel imbalance for some time.. the sound seems like coming out from my left eye lol... my right side doesn't fit well, i can move the earpiece around my ears till i find the sweetspot.. anyways i hope after the RMA all will be okay.. 

 

By the way, anyone of you tried listening to them while lying down? the sound of mine is different while lying down and sitting up... lying down sounds slightly hollow, thin and less bass... could it be the silicone?

post #124 of 392

Unfortunately mine are back with them as well - I started getting intermittent cutting out of the left channel, but then it also started to happen in the right as well. I suspected it could be ingression of wax on the filters. I find it frustrating that the cleaning tool is so limited in what it can do - the filters should be user replacable like ETY's and it would save a lot of hassle.

BTW I totally agree about the bass going when you lie down.

post #125 of 392

As an update to my previous problems, my T1's unfortunately went back twice to ACS with drivers in both channels malfunctioning. The company have responded brilliantly with fantastic backup by their agent Monika Schumacher from http://www.protection4hearing.co.uk/ This resulted in us meeting up with Mat Jones from ACS on Friday in central London, where he personally took fresh impressions (Monika insisted so that ACS would be responsible for the whole build) and they are consequently doing a full rebuild from scratch. Not only that, they are going to completely rebuild my existing ones as well, and let me keep both sets! How can you beat that for customer service?

Also I can reveal that the new model is really imminent now - the drivers are the same as the existing T1 which will remain available as the T1 Classic. The new model known as the T1 Live will have a modified crossover to take into account the ambient facility but the sound signature is supposed to be very similar to the existing T1 which they were unable to better in their opinion. Cable will be detachable in the new model with top exit only and the fitting will be proprietary.  


Edited by phillevy - 10/9/11 at 7:43am
post #126 of 392
My ACS T1 is now back with the makers, one month after I got it, due to an imbalanced channel I guess....the right ear seemed a little more subdued.

Is this a common problem with the T1s?
post #127 of 392
Quote:
Originally Posted by hobbit6003 View Post

My ACS T1 is now back with the makers, one month after I got it, due to an imbalanced channel I guess....the right ear seemed a little more subdued.
Is this a common problem with the T1s?



It makes me wonder if they had a faulty batch of drivers as after the 2nd repair, mine have been working fine now. It was the cosmetic finishing of the last repair that led to them offering to make them again from scratch.

 

post #128 of 392

My T1 also had some weird channel imbalance I think. I sent it for repair and since getting it back I love it again.

 

Money is pretty tight at the moment so I'm considering getting rid of all my other IEMs and just having the T1 and possibly one other IEM for exercising/gym use.

post #129 of 392

My pair was back 2 months ago, also due to left/right imbalance... i don't know, it could be the fit? my right side was definitely not as tight fitting as my left... 

 

on the other hand, i'm very interested in the new T1 Live.. finally detachable cables! any more info to be shared? :D

post #130 of 392

I have to agree with Philevy about whether they have had a dodgy batch of drivers. My right earpiece stopped working again recently and had to go back for repair.

I took a drive up to their labs to discuss the issue of these repeat failures as I was starting to think I was doing something wrong and inadvertently breaking them....after watching me insert and remove them, I was told I wasnt doing anything wrong. So the only thing I can conclude is that the drivers have been a bit dodgy recently.

 

On the plus side, I cant fault their customer services at all - they changed the drivers again - no fuss at all!

 

One of their techs also spent a lot of time with me on site, altering my earpieces on both pairs of T1s as they didnt quite fit perfectly. He showed a lot of patience with me, as I was there a long time  having them shaved and testing them again and again...saying " no not quite..take a mm off here....mmmm...nearly there...shave a littlle bit off there....and so on for ages wink_face.gif

 

Hopefully I wont be plagued by anymore driver failures....not sure how many times(years) they will continue to replace them for free.

 

Has anyone else had more than one driver failure...or is just me?

post #131 of 392

My right side failed like 2 months back.. but i don't think its a driver issue for me.. one day it suddenly went quiet on the right side, but when i push on the earpiece on a certain way, the sound came back... i therefore suspect it was some cabling problem, which i concluded is because of the way i insert my right side in... the right side wasn't a perfect fit.. i had to fiddle the earpiece around, move it, re-inserting it to get the perfect sweet spot.. thus the cabling issue..

 

I agree that the customer service is top notch, since sending my unit back 2 months back, ACS has been very responsive and communicative about my fitting problem on my right side, they have agreed to take new impressions and remold the earpiece without any extra cost, they thrown in a pair of new black color cables too.. all in all, their customer service is great..

 

but i do expect their build quality and reliability to be better. It may be easy to drop by and have the unit fixed on the spot, but for some of us who are around the world, any mis-fits or driver failures means 1-2 months of waiting period.. its kinda annoying..

 

anyways, i'm waiting for my unit to return. was told next week or so.. Am really hoping that the third time is really the charm... i hope to have no fitting issues, no 10 minutes of fiddling around nonsense.. i hope to have the perfect sound, balanced left/right, and the supreme comfort silicons' are supposed to have..

post #132 of 392

My T1's had a 'less than perfect' fit, and when one side stopped working I guessed it was probably a cable-break - after a short while the sound would cut out until I wiggled the cable and ear-piece about, but after a few days of that, I couldn't get any sound at all on that side. I thought the failure may be due to the way I had to move the ear-piece around and force it in to get a perfect seal, and that seems to be a common experience.

 

I've been unable to do anything about mine because I got them through an audiologist who had closed her local office and I wasn't well enough to get to her current office. But she has finally offered to do a home visit next week and will take new moulds in the hope that this time I'll get a perfect fit!

 

I think I'll contact ACS because if it will only be a few weeks until the new T1 Live comes out, I think I would rather ask them to hold onto my T1's and replace them with the new T1 Live - complete with detachable cables. I wouldn't mind paying a bit more for that because I never liked the T1 cables, and in any case, it would be nice to be able to try different cables.

post #133 of 392

yeah exactly the same thing happened to me... well its good to let ACS know about it so that they'll know its a common problem for the users.. i hope they do something to remedy it..

 

MusiCol, I my unit is remolded with Open-jaws impression for my right side which is the "less than perfect fit" side like you described. I could try them and let you know whether open jaw impressions solves the problem or not. However I still haven't received them yet, supposedly to arrive in my hands within this week or latest next week.. I would recommend you to take both open and closed jaw as what i did.. the open jaw is noticeably bigger than the closed one, especially at the outer ear where the earpiece sits. I think this eliminates the possibility of moving the earpiece around thus solving the "less than perfect" problem. But then again, i have yet to try this out. I really hope its perfect this time around... ACS themselves think this might solve it too.. oh well, we'll see..

 

btw, regarding the T1 live... any links about it? i can't seem to find any on the web.. 

post #134 of 392
Quote:
Originally Posted by MusiCol View Post

My T1's had a 'less than perfect' fit, and when one side stopped working I guessed it was probably a cable-break - after a short while the sound would cut out until I wiggled the cable and ear-piece about, but after a few days of that, I couldn't get any sound at all on that side. I thought the failure may be due to the way I had to move the ear-piece around and force it in to get a perfect seal, and that seems to be a common experience.

 

I've been unable to do anything about mine because I got them through an audiologist who had closed her local office and I wasn't well enough to get to her current office. But she has finally offered to do a home visit next week and will take new moulds in the hope that this time I'll get a perfect fit!

 

I think I'll contact ACS because if it will only be a few weeks until the new T1 Live comes out, I think I would rather ask them to hold onto my T1's and replace them with the new T1 Live - complete with detachable cables. I wouldn't mind paying a bit more for that because I never liked the T1 cables, and in any case, it would be nice to be able to try different cables.


From what I've been told, the cable fitting will be unique to ACS and therefore not easy/possible to try other cables.

 



Quote:
Originally Posted by jkwanness View Post

yeah exactly the same thing happened to me... well its good to let ACS know about it so that they'll know its a common problem for the users.. i hope they do something to remedy it..

 

MusiCol, I my unit is remolded with Open-jaws impression for my right side which is the "less than perfect fit" side like you described. I could try them and let you know whether open jaw impressions solves the problem or not. However I still haven't received them yet, supposedly to arrive in my hands within this week or latest next week.. I would recommend you to take both open and closed jaw as what i did.. the open jaw is noticeably bigger than the closed one, especially at the outer ear where the earpiece sits. I think this eliminates the possibility of moving the earpiece around thus solving the "less than perfect" problem. But then again, i have yet to try this out. I really hope its perfect this time around... ACS themselves think this might solve it too.. oh well, we'll see..

 

btw, regarding the T1 live... any links about it? i can't seem to find any on the web.. 


They just finished the photo-shoot so they will land on the web any time now!

 

post #135 of 392

@jkwanness Thanks for your suggestions, I'll pass them on to the audiologist and make sure she takes two sets of impressions - with open and closed mouth. My appointment is this thursday which doesn't leave much time, but it would be nice if you received your remoulded T1's by then! Fingers crossed for you.wink.gif I'll also spend some time with my T1's in to check the fit of the 'other' side, to make sure it is perfect, before I see the audiologist.

 

Cheers

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