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Crack;Bottlehead OTL - Page 380

post #5686 of 6124

They have had website problems of late. Maybe just try the order again. 

post #5687 of 6124

Rapid - sorry you had trouble placing your order, but it sounds like it was cancelled by PayPal due to some sort of a glitch....  As you can tell from Doc et al.'s constant involvement in multiple threads here, as well as on their own forums, bottlehead does indeed have excellent customer service.  Maybe try calling them now, during business hours?

post #5688 of 6124

Only problem is I am from the UK so it would cost a small fortune to ring the US.

 

Thanks.

post #5689 of 6124
Quote:
Originally Posted by Rapid7 View Post
 

Went to order the crack yesterday, tried to pay via PayPal but got the error "There is a problem with the merchants account". I then sent an email to queen via the contacts link, check my account today and my order has been cancelled... no email to why it was cancelled nothing at all, so much for the great customer service.

 

Bottlehead have been updating their website its been offline intermittently over the last few days + I think it was mentioned Doc and Queen are also away from the office for a few days so suspect there is a little catching up to do and still some fine tuning of the merchant system going on.

 

You can always ask them to reconfirm the order and I suspect they will send you a paypal invoice if the merchant system is still offline.

post #5690 of 6124
Quote:
Originally Posted by Rapid7 View Post
 

Went to order the crack yesterday, tried to pay via PayPal but got the error "There is a problem with the merchants account". I then sent an email to queen via the contacts link, check my account today and my order has been cancelled... no email to why it was cancelled nothing at all.

Yes, our IT dept. has been doing a lot of update work on the website this weekend and Eileen and I were out of town for several days. Eileen tells me she has been in communication with you this morning about the pending status of your order and it is in the queue. That kind of thing is not something we initiate, i.e. we don't arbitrarily cancel orders, as that would indeed be kind of bad customer service. It was probably just some technical glitch. 

 

We are closed on weekends and thus our response to weekend emails usually happens on Monday.

post #5691 of 6124
Quote:
Originally Posted by Doc B. View Post

Yes, our IT dept. has been doing a lot of update work on the website this weekend and Eileen and I were out of town for several days. Eileen tells me she has been in communication with you this morning about the pending status of your order and it is in the queue. That kind of thing is not something we initiate, i.e. we don't arbitrarily cancel orders, as that would indeed be kind of bad customer service. It was probably just some technical glitch. 

We are closed on weekends and thus our response to weekend emails usually happens on Monday.

Many thanks, you may need to send me an invoice as it wouldn't even let me get as far as logging into my PayPal account.

Thanks again, Paul.
post #5692 of 6124

Can someone please tell me if this is the right octal tube socket?  It doesn't look like the one in the manual

 

.  My first DIY project and I just want to be sure.  Thanks in advance.

post #5693 of 6124

Looks fine.  Sometimes the parts will change over the years or be from different manufacturers, but its still an 8pin octal socket which is all that matters.

post #5694 of 6124

I apologize if this has already been covered, but are there any closed back headphones that people would recommend with the Crack/Speedball?  I normally listen with my HD-600's, and love the amp, but I'm thinking of getting a closed style so I can crank it up at night sometimes and not disturb my wife.

 

If there aren't any good options, the on-board headphone amp on my Benchmark DAC2 would work for something low impedance, I figure. I just thought I would throw it out there.

post #5695 of 6124
Quote:
Originally Posted by johnnypaddock View Post
 

I apologize if this has already been covered, but are there any closed back headphones that people would recommend with the Crack/Speedball?  I normally listen with my HD-600's, and love the amp, but I'm thinking of getting a closed style so I can crank it up at night sometimes and not disturb my wife.

 

If there aren't any good options, the on-board headphone amp on my Benchmark DAC2 would work for something low impedance, I figure. I just thought I would throw it out there.

The Crack is optimal with headphones of higher impedance. In regards to specifics, it depends on your listening tastes. Maybe check out the Crackheadphone Kit by Bottlehead.

post #5696 of 6124
Good call!
post #5697 of 6124

You could also consider a Beyer DT770 with either 250 or 600 ohm drivers.

post #5698 of 6124

I gave my old setup to my wife so she won't hear me playing loud now she plays loud too so her and i are even.:biggrin: 

post #5699 of 6124

I made a 6SN7 to 12AU7 adapter and tried it on the CRACK so far so good.

post #5700 of 6124

I'am wondering if i can use a 6SN7 for input and output tubes for the CRACK?

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